- Report: #1037423
Report - Rebuttal - Arbitrate
Complaint Review: Discountbatt
Discountbatt10788 Roselle St. Suite 102 San Diego, CA 92121 San Diego, California United States of America
Discountbatt Discount Battery USA Seller does not backup stated warranties. San Diego, California
*Author of original report: Luxor Electronics LTD
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I immediately contacted discountbatt and told them the problem. As usual, it couldn't possibly be their fault. I told them that I have been a PC and laptop tech for almost 25 years, and when you place a battery in a unit and it causes it to become nonfunctional, it's NOT the fault of the laptop. Now they are refusing to do anything about the bad battery unless i ship it to them at my cost. A DOA battery... and they want me to pay again to have it shipped. This is not the way to do business. Now I am stuck with a battery that I paid them for in good faith that they would take care of me. Don't do business with this company. I am posting below their satisfaction guarantee statement that they are not abiding by.
To show our confidence about our products, we offer 60-day refund guarantee for all the products. If for any reason you would like to return the product within 60 days of the purchase, you will get full refund without any restock fees.Most products have 1 year replacement warranty. Please check the warranty details from the detail description of each product.
Type: Li-Ion Voltage:10.8V Capacity:;4400mAh;6 cells;1 year replacement warranty,60-day refund guarantee after the purchase.High Capacity Replacement battery. Every laptop battery is tested on the original laptop by the manufacturer.High capacity battery certified by CE and RoHS, This battery was tested and proven to match and/or exceed original specifications ofTOSHIBA products.
This report was posted on Ripoff Report on 03/23/2013 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discountbatt/San-Diego-California-/Discountbatt-Discount-Battery-USA-Seller-does-not-backup-stated-warranties-San-Diego-Cal-1037423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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