- Report: #1048160
Report - Rebuttal - Arbitrate
Complaint Review: Discountsjungle
Discountsjungle2221 E. Olympic Blvd Los Angeles , California USA
Discountsjungle Discountsjungle sent me a defective product, replaced it with another defective product, and refused to refund it. Los Angeles California
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I ordered a VuPoint Magic Wand scanner from this company through eBay. It took almost a week for me to receive the item, and I quickly discovered that it did not work. I contacted the company to ask for troubleshooting tips, and they told me to contact the manufacturer to see what might be wrong. The manufacturer said that it was a faulty product and should be returned. I returned the item to this company for a replacement, and after a little over a week, I received the replacement scanner. It had the exact same problem! I contacted the company once again, and they were slow about replying to my emails. They told me, for the second time, to contact the manufacturer to see what was wrong. I sent an email saying that it would cost me money to send it back to the manufacturer, and that I would rather have them honor their offer to give me a refund. No response for day. After trying to be patient and give them the benefit of the doubt for weeks, I decided to report the issue to eBay. A week later, the seller responded by saying that the 30-day return period had expired and he would not issue a refund.Unfortunately, eBay only honors complaints that are made within a 45-day time period, and I filed my complaint on day 46. Not only could I not get a refund, but I was also prohibited from leaving negative feedback on the seller's profile. Unbelievable! The seller was well aware of the timing involved in this situation, and I believe he deliberately delayed the process by not responding to my emails so the time would run out. I contacted the seller about the defective item and sent it back well within that 30-day time period, and he was unable to replace it with a functioning product. He basically said "time's up, I don't have to issue you a refund now" because he had deliberately dwindled down the 30-day return period. I tried to be a nice person and not file a complaint, but when I did so it was too late, thus proving that sometimes kindness can burn you.
I believe that the actions of this seller in my case were highly unethical. I know I'll never get my hard-earned money back, but I want everyone to know about what happened to me and to be wary of this seller. If you do choose to purchase from this company and you receive a defective product, don't let them manipulate you. Demand a refund immediately, and if they come up with an excuse not to give it to you, report them as soon as possible. Buyer beware!
This report was posted on Ripoff Report on 05/03/2013 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discountsjungle/Los-Angeles-California/Discountsjungle-Discountsjungle-sent-me-a-defective-product-replaced-it-with-another-de-1048160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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