- Report: #1080855
Report - Rebuttal - Arbitrate
Complaint Review: Discover Card
Discover Card5420 West 1730 South Salt Lake City , Utah USA
Discover Card LIE CHEAT STEAL FRAUD FORM LETTERS RUDE ARROGANT PHONEY'S DISGUSTING Salt Lake City Utah
*General Comment: First...
*Author of original report: Not very bright eh.....
*General Comment: Not very bright eh....
*Author of original report: Consumer Comment Comment
*Author of original report: I hate to say this but...
*Consumer Comment: I hate to say this but...
*Consumer Comment: comment
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I think it quite despicable what Discover Card did to me Saturday May 10, 2013. I went to use my credit card at the gas station & I couldn't get it to work. So,I went inside the clerk stated in was declined. So I call Discover Card & they connect me to the fraud department. They took it off fraud alert & told me everything was fine. So I go to use the card again at the same gas station it declined again. My car is on empty empty & I only had $2.00 in change that I had to dig for in my purse.
Thinking that I had not given enough time for them to transmit the OK I went to another gas station, it also declined. My phone was dieing & I had to keep the car running so I could keep the battery charged while I called again. [continued below]....
I came home & used my home phone because my cell phone was dead. Plus I couldn't use my Bonus Points to make a payment per Daniel THE only MANAGER supervisor. Then when I go on line into my account with the help of Sabrina from Discover I found two (2) $1.00 transactions for each attempt to use my card after the Fraud Deprament stated that I could! These stay on the account for 72 hours. Now how is this possible when the card was no good and I had to pay it off in full in order to use it according to Ms. Stephani in Ohio and Daniel the ONLY MANAGER on the planet Discover that day? This makes no sense what so ever really! If your going to lie at least make it believeable really "Idiots" all of them.
Please look at the attached documents. This involves the Better Business Bureau using form letters to side with Discover Card even with the documentation from Valero's Corporate Office and shows the lies in the letters from Corporate Mark A Lpenski from Discover Card. Along with the Better Business Bureau stating that Discover made a good faith effort. What a joke you can see the out right lies on the documents from Discover and Valero and the Better Business Bureau calls that good faith no wonder the world has gone mad! They all make me sick! Lier's and "Idiots"!
No wonder Corporate America can't tell the truth they have been telling lies so long they don't know what the truth is as far as the BBB goes well as I like to call them "The Bigot Bribed Blockaid" This card was canceled by me three hours before Mark A Lpenski stated it had been used and declined at a different merchants place. That is impossible I closed my card out the document from Valero shows everything. I have circled on the letter from Discover Card.
Stephanie tells me I'm seven days late and have to pay the full amount off, Daniel states he is the only supervisor on duty and the fraud department tells me they took my card of fraud alert yet every time I went to use my card it was declined and the letter from Valero tells you why. As far as that "PHANTOM MERCHANT" well I'm still waiting for them to imerge on a card that was canceled three hours earlier by me! I had had that card since 1993 "Idiots" all of them.
BBB Processing 05/17/2013 web BBB Case Received by BBB 05/17/2013 Otto BBB Accredited Business Case Reviewed by BBB05/17/2013 lgg EMAIL Send Acknowledgement to Consumer 05/17/2013 Otto EMAIL Inform MIP AB of Case 05/28/2013 OttO BBB No Response to First Notice to AB 05/28/2013 OttO EMAIL Second Notice to MIP AB 05/29/2013 WEB BBB RECEIVE BUSINESS RESPONSE : see attached response 05/30/2013 OttO EMAIL Forward Business Response to Consumer 05/31/2013 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.
Please see attached letter 05/31/2013 lgg EMAIL Forward Consumer Rebuttal to Business 06/07/2013 WEB BBB RECEIVED BUSINESS' RESPONSE TO REBUTTAL : see attached response 06/07/2013 lgg EMAIL Send Business' Response to Rebuttal 06/13/2013 WEB BBB CONSUMER REJECTS BUSINESS' RESPONSE TO REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.) Please read the attached documents the letter from Discover and the letter from Valero.
This report was posted on Ripoff Report on 09/01/2013 01:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discover-Card/Salt-Lake-City-Utah-84104/Discover-Card-LIE-CHEAT-STEAL-FRAUD-FORM-LETTERS-RUDE-ARROGANT-PHONEYS-DISGUSTING-Salt-L-1080855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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