- Report: #1085987
Report - Rebuttal - Arbitrate
Complaint Review: Discover Card
Discover Card, Select State/Province USA
Discover Card Discover Card Consumer Fraud Carol Stream IL
*Consumer Comment: That's OK!
*Consumer Comment: What was fraudulent?
A businesses first
line of defense on
If your business
willing to make a
Click here now..
Honorable Congressman Jeb Hernsling Bureau of Consumer Financial Protection
House Committee on Financial Services 1700 G Street NW
2228 Rayburn HOB Washington, DC 20006
Washington, DC 20515
Subject: Consumer Fraud; Discover Card propensity toward
Reference: CFPB Case No: 130809-000400
Discover Card ending with XXXX
Honorable Congressman Hernsling and BCFP,
Attached is correspondence between Discover Card and myself and enclosed are several statements, which support a need for an investigation of Discover Card for consumer fraud.
Discover Card enticed me to join their Payment Protection and Wallet Protection plans. With the Democrats then preparing to be in-charge of both Houses, it was evident that an insurance policy of-sort may be a good idea.
After enrolling in the Protection Plan, my fixed cash-advance interest rate went from 19.99% to 24.99%. The variable purchase interest rate went from 11.24 to 14.99%. The rate for balance transfers from other credit cards went from 0% to 1.09%
Effective July 1, 2009 I became unemployed and asked Discover Card to invoke the Protection Plan. They agreed and began sending me monthly forms to have notarized at Michigan Works. This continued through the 18-months that I was unemployed.
At the same time I contacted Visa Card. Without hesitation Visa waived all interest and allowed me to make payments on the principal until my card was completely paid-off.
Of course, being unemployed, 1.09% interest originally agreed to on transfers also skyrocketed because the 24-month pay-off time elapsed as a result of no payments being made to Discover during my 18-months of unemployment.
Discover Card received $1.23 billion through the Troubled Assets Relief Program; Visa received nothing. The Protection Plan that I paid for waived the interest due during that time, so I not only paid to protect Discover from the lost interest through the 18-months, I also had to pay the high interest on the remaining balance after I went back to work, even though I was earning about half the wages that I earned before the stint of unemployment.
On numerous occasions I wrote to Discover Card associates to have my interest rate reduced at least a fraction; they refused. I have never been delinquent and pay far more than the minimum due.
I finally found it necessary to contact the BCFP. They in-turn referred my case back to Discover.
In June 2013 my credit union rejected the EFT because my account number had an additional digit. The credit union uses a 00 code after the account number for savings and a 03 code for checking. I fixed all other accounts that I pay on-line, but evidently didn’t do so with Discover. If-fact, for months after I had removed the “3” from other accounts, Discover continued to successfully receive my EFTs.
I received an email indicating I needed to make a payment, but when I went on-line it showed my payment and that no other payment was due until July 20, 2013. The same due-date was indicated on the email.
A Discover Card associate finally contacted me to advise the EFT had been rejected. They wouldn’t take my debit card so I could complete the task immediately, so he had me review my EFT routing and account information. He stated he could waive the $25 late fee if I paid the balance due; I paid more – nearly $200 more, which was equal to the original payment of $361.40 I attempted to pay in June.
Now I receive a letter from Discover Card’s Karen Turner that not only won’t I be considered for a lower interest rate, but she found justification to deny me consideration because of an EFT snafu.
What’s going on with the company?
NAME WITHHELD FOR POSTING
This report was posted on Ripoff Report on 09/20/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discover-Card/Select-StateProvince/Discover-Card-Discover-Card-Consumer-Fraud-Carol-Stream-IL-1085987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.
- Business's (11)
- Lawyers and Law Firms (5312)
- Administrative Law (11)
- Admiralty & Maritime Law (27)
- Agricultural Law (2)
- Alternative Dispute Resolution (10)
- Antitrust & Trade Regulation (1)
- Appellate Practice (72)
- Aviation & Aerospace (11)
- Banking Law (90)
- Bankruptcy (380)
- Business Law (232)
- Civil Rights (55)
- Class Actions (30)
- Commercial Law (13)
- Communications Law (1)
- Constitutional Law (1)
- Construction Law (83)
- Contracts (7)
- Corporate Law (75)
- Criminal Law (668)
- Debtor & Creditor (51)
- Education Law (14)
- Elder Law (77)
- ElectionCampaign & Political (0)
- Eminent Domain (5)
- Employee Benefits (7)
- Energy (0)
- Entertainment & Sports (17)
- Environmental Law (43)
- Family Law (13)
- Finance (0)
- Government (14)
- Government Contracts (2)
- Health Care (1)
- Immigration (482)
- Indians & Native Populations (1)
- Insurance (90)
- Intellectual Property (526)
- International Law (33)
- International Trade (0)
- Internet Law (7)
- Investments (1)
- Labor & Employment (12)
- Legal Malpractice (92)
- Litigation (20)
- Media Law (1)
- Medical Malpractice (13)
- Mergers & Acquisitions (0)
- Military Law (5)
- Natural Resources (10)
- Occupational Safety & Health (0)
- Personal Injury (842)
- Products Liability (21)
- Professional Liability (0)
- Real Estate (361)
- Securities (169)
- Taxation (142)
- Technology & Science (0)
- Toxic Torts (0)
- Transportation (2)
- Trusts & Estates (368)
- White Collar Crime (1)
- Wills & Probate (7)
- Workers Compensation (242)
- Zoning, Planning & Land Use (10)
- Legal Services (32)
- Arbitrators/Mediators (7)
- Automotive Expert Witnesses (0)
- Bail Bonds (0)
- Court Reporters (1)
- Electronic Data Discovery (1)
- Expert Witnesses (1)
- Forensic Experts (1)
- Jury Selection (0)
- Legal Assistants (8)
- Legal Speakers (2)
- Litigation Support (2)
- Medical Expert Witnesses (1)
- Other (14)
- Paralegal (5)
- Private Investigators (6)
- Process Servers (7)
- Translators/Interpreters (0)
- Miscellaneous Business Services (19)