Discover Card is notorious for treating their long-term employees very poorly. I was an employee for over eight years and had never received any formal disciplinary action against me. In May of this year, I arrived at work to only be taken down the the HR department and informed I was being terminated. No warning, no write ups, no nothing!
Their reasoning for firing me was excessive use of personal e-mail, work avoidance, and hanging up on a customer. They neglected to take into consideration that the customer on the phone was very verbally abusive and would not allow me to assist him in anyway. They also did not take into consideration that I had warned the customer on two separate occasions that the call would be terminated if the language and abuse did not stop. This was the one and only time I have ever hung up on a customer the entire time I worked for this company. They also considered seven personal emails over a period of two days to be excessive. Never mind that the emails themselves were less than 10 words each. In addition, the claim of work avoidance could not be substantiated in any way as I met each and everyone of the standards they set each month, and in some instances even achieved higher results than were required.
To top it all off, they were attempting to monitor another employee's workstation computer but were unable to due to a technical difficulty and therefore proceeded to monitor my workstation. As the other employee was sending an email to me, we both ended up being terminated and for the same reasons as listed above.
For icing on the cake, Discover Card then appealed my claim for Unemployment Insurance Benefits, not once, but a total of three times! Luckily, each of the appeals were found in my favor and I was allowed to receive benefits. Funny how in each of the rulings by Unemployment, they were concerned about the fact there had been no warnings or chances to allow me to change my "behavior" prior to termination. I am not the only case here. I personally know of several instances where employees were terminated without warning or cause and each one of these employees had been there for more than five years...
My recommendation-DO NOT use a Discover Credit Card and DO NOT become employed with this company! It is not worth it....
West Valley, Utah