• Report: #1011438

Complaint Review: Discover Card

  • Submitted: Sat, February 09, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: Kirk — Van Nuys California United States of America
Discover Card
PO Box 17019 Internet United States of America

Discover Card Steve Mendelson Vice President Discover Card Customer Service - harassment Internet

*Consumer Suggestion: STOP DISCOVER CARD HARASSMENT AND EMBARRASSMENT

*Consumer Suggestion: STOP DISCOVER CARD HARASSMENT AND EMBARRASSMENT

*Consumer Comment: questions

*Author of original report: Bottom Line

*Consumer Comment: Most people are sick? Really?

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Steve Mendelson
Vice President
executiveoffices@discoverfinancial.com
P: (302) 328-3300
Address: PO Box 17019
Wilmington, DE 19850-7019

Mr. Mendelson

My Name is Kirk H

I'm writing to in on my intent to file a lawsuit of harassment that discover has shown myself. I have consulted our family lawyer and he has advised I do have a case that could being in over $20,000.00

As I do not what to do this I will because of how discover has handle this has hurt my reputation as I'm a Self proclaimed candidate for the Mayors Race of Los Angeles California.

Let me tell you of my issue I have Last month I was very sick as most people and in this being bed ridden for two weeks I did not get to all my payments I need to. I was in contact with discover and made an arrangement with the operation to have my payment sent in by 02/14/2013 this was agreed and I was told my account would be noted so no calls would be done and that was that. since this time I have received harassment called and emails from discover and each time I explain to the operator that I have an agreement they say that it must be paid now.

Now I know your company records all these calls and I do wish you to look into this as even by your own advertisement that is running now of late payment forgiveness this is just a pure case of harassment.

Last night I had people for my campaign and family over for dinner when late last night I got called again I explain to your operator of the agreement and she said she had the right to call me to demand the money owed.

This needs to stop.

If any company has an agreement on going and the agreement has not been broken that said company can not and should not provide harassment to their customers.

My goal is not bring this to light and show the world that if a company advertises one thing they should stand behind what they say.

Also I want to come to a settlement for this harassment and insults I received in front of my family and friends.


This report was posted on Ripoff Report on 02/09/2013 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Discover-Card/internet/Discover-Card-Steve-Mendelson-Vice-President-Discover-Card-Customer-Service-harassment-1011438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

STOP DISCOVER CARD HARASSMENT AND EMBARRASSMENT

AUTHOR: Kirk - (United States of America)

http://www.dc-svc.com/discover.html

STOP DISCOVER CARD HARASSMENT AND EMBARRASSMENT

Has Discover Card called you over and over using these calls as harassment to get you to pay what you owe ?

Did you know if you ask them not to call you that they must stop ?

Im not trying to say not to pay what you owe, but I am saying that if you do set up a deal to pay that balance that DISCOVER CARD should not be able to continue to call and email you over and over again to push you to pay now.

Here is my story:  I have been with Discover card for a while now and paying on time, when Yes I missed my payment.  They called me and I made a deal to pay the amount owed by sending the money in the mail. But from that time till the agreed date I received calls, messages and emails saying that I needed to pay NOW. I talked to a Discover Card Rep over and over to advise I made a deal that the money was being mailed. I was told over and over no matter that I should pay it NOW.

Because of how discover has handle this has hurt my reputation as I'm a Self proclaimed ex-candidate for the 2013 Mayors Race of Los Angeles California. The Last night they called I was having people over trying to get backing to run when again they called. I explained to the Discover card rep that I had a deal in place and that I mailed the money the day before but this person being very rude told myself to pay now. I asked them not to call again. I then had to explain to whole issue to the people who I had over. Well as you can see Im not the next mayor and I did not get that backing. But It just got me so much that I had an agreement with Discover card but they felt harassment and embarrassment was ok tool to use to get the money they were owed even that a deal was made by another Discover Card Rep.Over and Over I talked to supervisors that said nothing but you need to pay.

I wrote to the Discover Card Executive Offices Brice Brown he responded and said sorry for the frustration I may have experienced. Not sorry for the harassment and embarrassment they caused but the frustration I may have experienced.  This got me that they cant even own up to how they handle customers. They advertise that they will treat people the way people should be treated and will even forgive one late payment. But to find out that this is for new customers only.  So with all this said I feel we should all stand up new customers or old customer not to get harassment and embarrassment from a company that advertises we are better for you.    

So Please follow these steps to join me in a class action lawsuit to stop them from doing this to us and others to come.

1. First thing Boycott Discover card and tell all you know to do the same.

2. Write a letter to                         

Brice W. Brown III
                        Executive Office of Customer Advocacy
                        Discover(r)
                        Tel: 302-328-3300
                        Fax: 302-323-7612
                bricebrown@discover.com 

Tell him your story to see if he will help you


3. If Brice W. Brown III will not help you file a case with the BBB                          http://www.bbb.org/

4. If you still do not get the help you need please email me                                

Kirk Herzog   COO@DC-SVC.COM

I will forward your contact information to Three lawyers that have advised myself that if we can get people with justified cases we could file a class action lawsuit on Discover Card that could be millions in settlements.  So Again I say Pay what you owe and if this has happened to you follow the steps above to address your issues. 

Good Luck.
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#2 Consumer Suggestion

STOP DISCOVER CARD HARASSMENT AND EMBARRASSMENT

AUTHOR: Kirk - (United States of America)

Has Discover Card called you over and over using these calls as harassment to get you to pay what you owe ? Did you know if you ask them not to call you that they must stop ?

Im not trying to say not to pay what you owe, but I am saying that if you do set up a deal to pay that balance that DISCOVER CARD should not be able to continue to call and email you over and over again to push you to pay now.

Here is my story:  I have been with Discover card for a while now and paying on time, when Yes I missed my payment.  They called me and I made a deal to pay the amount owed by sending the money in the mail. But from that time till the agreed date I received calls, messages and emails saying that I needed to pay NOW.

I talked to a Discover Card Rep over and over to advise I made a deal that the money was being mailed. I was told over and over no matter that I should pay it NOW.Because of how discover has handle this has hurt my reputation as I'm a Self proclaimed ex-candidate for the 2013 Mayors Race of Los Angeles California. The Last night they called I was having people over trying to get backing to run when again they called.

I explained to the Discover card rep that I had a deal in place and that I mailed the money the day before but this person being very rude told myself to pay now.

I asked them not to call again. I then had to explain to whole issue to the people who I had over.  Well as you can see Im not the next mayor and I did not get that backing. 

But It just got me so much that I had an agreement with Discover card but they felt harassment and embarrassment was ok tool to use to get the money they were owed even that a deal was made by another Discover Card Rep.Over and Over I talked to supervisors that said nothing but you need to pay.I wrote to the Discover Card Executive Offices Brice Brown he responded and said sorry for the frustration I may have experienced. Not sorry for the harassment and embarrassment they caused but the frustration I may have experienced.  This got me that they cant even own up to how they handle customers. They advertise that they will treat people the way people should be treated and will even forgive one late payment. But to find out that this is for new customers only.  So with all this said I feel we should all stand up new customers or old customer not to get harassment and embarrassment from a company that advertises we are better for you.    

So Please follow these steps to join me in a class action lawsuit to stop them from doing this to us and others to come.

1. First thing Boycott Discover card and tell all you know to do the same.

2. Write a letter to

                        Brice W. Brown III
                        Executive Office

of Customer Advocacy
                        Discover(r)
                        Tel:

302-328-3300
                        Fax: 302-323-7612
                        bricebrown@discover.com Tell him your story to see if he will help you

3. If Brice W. Brown III will not help you file a case with the BBB

                          http://www.bbb.org/

4. If you still do not get the help you need please email me                                 

Kirk Herzog   COO@DC-SVC.COM

I will forward your contact information to Three lawyers that have advised myself that if we can get people with justified cases we could file a class action lawsuit on Discover Card that could be millions in settlements.  

So Again I say Pay what you owe and if this has happened to you follow the steps above to address your issues. 

Good Luck.
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#3 Consumer Comment

questions

AUTHOR: coast - (USA)

"They are having an advertisement that is running right now of late payment forgiveness"

That offer is for customer's that hold the 'Discover it' card. Do you have the 'Discover it' card? How many late payments have you had in the past?

Why are you unable to go to Discover's web site to pay your bill?
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#4 Author of original report

Bottom Line

AUTHOR: Kirk Herzog - (United States of America)

You are allowed your opinion but the bottom line is that I had an agreement with them and there was no need for them to harassment myself or anyone unless they broken the said agreement.

Think about it how would you like your family, Friends, co workers ect to think that you are so bad when you are not.

Its just not fair and I'm not a person to sit on my hands and say nothing.

They are having an advertisement that is running right now of late payment forgiveness and they say that the operators they have are nice just like we are but this is just a pure case of harassment.

That department using harassment to build the collections up no matter what agreement they have in place.

Again you are allowed your opinion and you should use it any way you can but think about it before you post
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#5 Consumer Comment

Most people are sick? Really?

AUTHOR: coast - (USA)

"I was very sick as most people and in this being bed ridden for two weeks I did not get to all my payments"

Most people are sick? I was unaware of that. Apparently you are able to go online so why are you unable to go to Discover's web site to pay your bill?
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