• Report: #5079

Complaint Review: Discovery Camera

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, May 03, 2001
  • Updated: Thu, May 03, 2001

  • Reported By:Camarillo CA
Discovery Camera
discoverycameras.com edison, new jersey U.S.A.

Discovery Camera - Big liars, rude and will not return your money

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered a camera from Discovery, Elan 7E. I purchased this for a vacation, which I have been saving for years. When I ordered on line they had someone call me and sell me more of their junk. I waited 2 weeks for my package and I did not get anything. They told me it was stolen and UPS will give them their money and ship my camera out that week. I waited a week and no camera. I called and was put on hold for over 45 min. Once I spoke to the manager the jerk started yelling at me. His response was "Computers are down and we can't look into UPS to see if it has been shipped!" I know you get paperwork with UPS when you ship something out and he could very well have checked to see if it was shipped. He then started yelling, "Well what do you want me to do? Put you on hold for 2 hours and tell you where your order is? Do you want me to just cancel your order?" He wants to cancel my order but he never asked my name. How does he know what order to cancel? He then slammed the phone down and put me on hold. At that point I had to hang up and call again. I called again and he answered the phone heard my voice and hung up on me. I sent an email with a request for someone to let me know what is going on since the already have my money and I don't have any mds.

The next morning I got an email with the computers has been down and if I wanted to cancel my order. I finally gave up and told them to cancel and return my money. This was almost two weeks ago and I still don't have my money.

I spoke to a customer service rep by the name of Tommie yesterday that promised me he would credit my card yesterday. Still no credit issued. I called today and spoke to a customer service manager by the name of Eric. He gave me the "Banks terminals are down and since we are a large company they are giving us a special line and it will be 12 to 16 days till we get your money back to you."

I'm fully disappointed and discouraged! I like to shop on line and this has been the worse experience I have ever had on line. It really makes me wonder now and proves that people are not always honest.

This report was posted on Ripoff Report on 05/03/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discovery-Camera/edison-new-jersey/Discovery-Camera-Big-liars-rude-and-will-not-return-your-money-5079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Discovery Camera

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory