- Report: #99642
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network - Echostar
Dish Network - Echostarwww.dishnetwork.com Littleton, Colorado United States of America
Dishnetwork ripoff New Fraud For Obtaining Credit Card Numbers To Bill You At Their Will fraud Littleton Colorado
*UPDATE Employee: The dish doesn't bill my CC.
*Consumer Comment: Echostar does not own DTV
*UPDATE Employee: Only a Dish Network employee until a better job comes along...
*Consumer Suggestion: I have Dish and have had no problems
*Consumer Comment: I have never had satellite TV but I do get offers
*Consumer Comment: Ghosts from the past
*Consumer Comment: Mary are you sure you worked there?
*UPDATE EX-employee responds: what?
*Consumer Comment: Rebuttal to Employee
*Consumer Suggestion: That's not true.. I have NEVER paid the bill with that card
*UPDATE Employee: They will only charge credit card w/out approval
They are now claiming bounced checks so that you have no other choice but to give them a credit card number.
I am friends with a higher up at Dish, not only do they treat their staff like crap, the treat their customers worse. But what do you expect from a staff member making $11/hour with no company support, training or required skills to work there anyways.
Here's the deal, I did a check by phone (I was told by my friend to never give out a credit/debit card because they do and will charge it out of the blue for any amount they can for any reason)I had over 10k in the bank at the time and made a %90 payment. A week later my service was shut off, so I called to inquire. I was then told that the check I did bounced. I bickered with the lady, who was of no help at all.
Finally out of frustration, I called the bank (Wells Fargo) and explained to them what I happend and they said not from Dish was ever processed and that if it was, it would not have bounced. I then called Dish back on 3-way. Explained the situation to the new person. They once again said that it bounced. So the very nice Wells Fargo person interjected and explained to the lady that it was untrue. The payment was never processed and was most def not returned by the bank.
The dish rep appoligized and got a supervisor and the mess was cleared up and my service would be on in 5 minutes..... 1 hour later it still wasn't, so I called to see what the deal was and was informed that the prior rep said that I didn't want the service turned back on!!!! I once again explained the situation to the new person and they said that they would turn it back on but that if I didn't have another payment within 5 days, it would be turned back off. So being uneasy about giving out that info to someone who can do what they want with it, I said ok and hung up. I mailed a check that day to dish.
A week later my service was shut off again and I received my check back from them stating that because I "bounced a check" I could not write another for 6 months and that I could pay by credit card only!!!!! So I obtained a pre paid credit card to make my monthly payments with.
MORAL OF THE STORY - DON'T EVER GIVE THEM YOUR GREDIT CARD INFORMATION!!! THEY WILL AND DO CHARGE THINGS TO IT JUST BECAUSE THEY CAN AND YOU CAN'T DO A THING ABOUT IT!!!!
Amy Littleton, Colorado
This report was posted on Ripoff Report on 07/19/2004 08:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-Echostar/Littleton-Colorado/Dishnetwork-ripoff-New-Fraud-For-Obtaining-Credit-Card-Numbers-To-Bill-You-At-Their-Will-f-99642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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