• Report: #586994

Complaint Review: Dish Network - Echostar

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  • Submitted: Mon, March 29, 2010
  • Updated: Thu, January 27, 2011

  • Reported By: 6irene — staten island New York U.S.A.
Dish Network - Echostar
POBOX 4034 WOBURN, Maine United States of America

Dish Network - Echostar ECHOSTAR PRICING WOBURN, Maine

*UPDATE Employee: I can understand how the billing can get confusing or even frustrating.

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Their prices keep going up with out notice. They give u credit but add both credit on one bill. So one mo. bill is high next mo. bill is low. They tell u they are giving u a credit . I do not see it. Beside if you want to download you have to pay $5.00. Everytime I call the company I get the Phillipines. Not United States.Prices should be cheaper. They are very nasty when I call them. For $140.50 this dish network is not worth it. They give you nothing for your value. If you cancel they charge you for termination.They have no dsl, they have no phone lines, nothing. So why pay this price. I was a customer from day one. Now I am looking for another company.

This report was posted on Ripoff Report on 03/29/2010 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-Echostar/WOBURN-Maine-01888/Dish-Network-Echostar-ECHOSTAR-PRICING-WOBURN-Maine-586994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I can understand how the billing can get confusing or even frustrating.

AUTHOR: DanB@Dish Network - (USA)

Hello! This is Dan Busa with DISH Network, I would like to apologize for the experience you've had with us. I can understand how the billing can get confusing or even frustrating. The way the system works is we bill you one month in advance on your first bill you'll always pay a higher bill on the first one. The instance your talking about can be compared to one of our older promotions; We used to offer HBO and Showtime free for three months.Under this promotion on your first bill you would see a prorated charge for the remainder of the month and one full charge for the second month. You would also see two credits to make it free one for this month one for next month. Your second bill would then receive a credit for the third month. Your third bill would show a charge as its a statement for month four, however, when the promotion was removed on timethe balance would be credited back. I know it looks confusing but this is correct and always balances out. I hope this helps!!


Daniel Busa
DISH Network Customer Service

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