Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #961469

Complaint Review: Dish Network, LLC - Englewood Colorado

  • Submitted:
  • Updated:
  • Reported By: Susan — Sanford North Carolina United States of America
  • Author Confirmed What's this?
  • Why?
  • Dish Network, LLC 9601 S. Meridian Blvd. Englewood, Colorado United States of America

Dish Network, LLC Completely not for the Customers!!! Englewood, Colorado

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I had Dish Network service installed on 8/31/12. The installer broke my flat screen tv & stole my old Directv dish & box. He kept cussing in front of my kids & finally I just told him to get done and leave. He told me to sign his form saying that he installed the equipment. Later I found out this was a contract. Right after he left, I contacted Dish & told them about the installer. I told them I was so unhappy that I just wanted to cancel the service & file a complaint. I filed a complaint with headquarters through email about the incident and the installer.

I then filed a claim for damages and was told someone would contact me. On 9/4 I received a call from Mark about the claim. He told me he would talk with installer & his supervisor & let me know something. I called him back a couple of times & he never returned my call. I found out on 10/26 that Dish had charged my Credit Card connected to my bank account $420 for an early cancellation fee. I was shocked. I called them numerous times to try & resolve this. I was transferred back to claims & found out my claim didn't include the broke tv.

They made another claim for that. I called Dish back because I wanted to speak with them about the $420 fee. They gave me the run around for a long time. Finally I was connected to the executive team. I spoke with Marcie and she told me that I would have to speak to her supervisor, Ashley. She transferred me but I was connected to voicemail.  I called the executive team back and spoke to Terrance. He told me that Ashley was the only supervisor working and I needed to leave her a message because she was busy.

I never heard back from Ashley. On 10/27, Erik Henderson a Field Service Manager from Dish came out to my house to take pictures of the damage to tv and install. He told me I would hear back from them about the claim. I called back on 10/29 & spoke to Bianca. She told me she was sorry but I was responsible for the $420 & there was nothing she could do. So, now Im out $420 for cancellation fee & the money for the stolen equipment & broke tv.

I dont feel like I owe the $420 because the installer led me to believe that the computerized form I signed was for him installing the equipment and leaving it at my house (I have this paperwork). The installer also stole my other equipment and I had to repurchase that to have Directv reconnected. He also broke my tv and I am unable to use it now to watch tv in my room until I purchase a new one. 

This report was posted on Ripoff Report on 10/29/2012 09:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network-llc/englewood-colorado-80112/dish-network-llc-completely-not-for-the-customers-englewood-colorado-961469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now