• Report: #827126

Complaint Review: Dish Network, LLC

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  • Submitted: Mon, January 23, 2012
  • Updated: Wed, January 25, 2012

  • Reported By: Chue — Stockton California United States of America
Dish Network, LLC
Internet United States of America

Dish Network, LLC Misleading multi year promotions - NO GUARANTEE BUT CLAIMS GUARANTEE! Internet

*Author of original report: Resolved.

*UPDATE Employee: DISH Network

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When we originally signed up with Dish Network, we chose the 12 month price gaurantee, so when the installer comes by, shows us the promotion online for a 24 month price guarantee, we said, great - it's the same thing with HD receiver.  2 year contract came with HD, 1 yr didn't, same monthly payment.

As we find out, the promotion after 1 year is $ 24.95 monthly, second year $ 40.00 monthly.  I reviewed the promotion, states clearly that it is $ 24.95 monthly and review the service contract that we signed, it had nothing to do with price increase to $ 40.00 monthly. 

We called customer service, this is what they told us and please read carefully:

We apologize for the inconvenience, BUT although the purchase agreement did not state any price increase, the small print says "We reserve the right to increase the price at anytime during the term of your contract"....

THIS IS A SCAM!  AN ABSOLUTE SCAM and I'm sure I'm not the only one!  There's probably millions of people going through this same issue...  Any legal company want easy money, this is it!  False advertisement!!

This report was posted on Ripoff Report on 01/23/2012 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-LLC/internet/Dish-Network-LLC-Misleading-multi-year-promotions-NO-GUARANTEE-BUT-CLAIMS-GUARANTEE-In-827126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Resolved.

AUTHOR: Hmong dude - (United States of America)

Thanks Dish Network, but when we called customer service twice to debate this issue, they should of taken care of it and honored the promotion.  It's just bad business to increase the price without warning.
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#2 UPDATE Employee

DISH Network

AUTHOR: Mark H DISH - (USA)

Hi Chue, my name is Mark and I work for DISH Network and would be happy to look into your concern. If you can email with the DISH Network account number we will see how we may help. If you have information from the original promotion please includes this also.


Thank You
 
Mark Haakenson
Internet Response Team
DISH Network LLC
mark.haakenson@dishnetwork.com

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