• Report: #968216

Complaint Review: Dish Network, LLC

  • Submitted: Mon, November 12, 2012
  • Updated: Tue, February 12, 2013

  • Reported By: Kaseyrose21 — Washington United States of America
Dish Network, LLC
Internet United States of America

Dish Network, LLC Unauthorized Credit Card Charges, Cancellation Fees, and Blatant Lies Internet

*UPDATE Employee: Your Post

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My husband and I signed up for Dish Network over a year ago thinking we were getting a better deal. Little did we know, a year later we would be dealing with the company from HELL. My family was forced to move in July because we were having a baby and needed an extra room. We are required to live onsite because of my husbands job. And were given one of two available units. Because of the move we were not able to take Dish Network with us because of the way our porch is facing (facing the wrong direction to pick up the service). That is when our troubles started. We called dish to let them know and a tech came out. He informed us that we could not receive reception at our new place because our porch was facing the wrong direction. He also ASSURED us that we would not be charged because we literally cannot receive the service. When I called Dish the next day I received the same statement from TWO different customer sevice representatives. When I called back a few weeks later to confirm that our service had been discounted I received the SAME statement. Two months later the harrassing phone calls start. Every day, 5+ times a day I would receive phone calls regarding my Dish service. I called Dish back multiple times to let them know I had not received the boxes back yet and therefore could not return the equipment. Two weeks later I received at bill for $900 bucks. When we finally got the boxes I turned around and sent them back the next day. Three days later the first charge on our credit card occured. For $227.00 dollars. When I called them to see what it was about I was informed that it was a cancellation fee. When I tried to explain what every other Dish employee I had talked to had said the manager very rudely continued to cut me off and assert that the charges were valid. Never once were they sympathetic to the fact that we were without cash for 5 days. With a new baby! A week later they debited ANOTHER $550.00 saying it was for the unreturned equipment. Yes the equipment I had already sent back. Once again they refused to give it back. I was forced to go to my back and send in paperwork refuting all charges. Each time I talked to a customers service rep or supervior they were extrememly rude. In the end Dish has blatantly lied, misrepresented themselves, and harrassed us. They are the ABSOLUTELY worst company I have EVER dealt with! And I have worked in customerservice for 6 different larger companies over the years! We are now battling them over the cancellation fee! This is all after I went to the BBB and complained, and they cleared our account of the remaining charges. Hoping to placate me. I don't know what legal options I can take but I am definitely considering it. Until then I will dedicate myself to making sure this wrong has been righted.

This report was posted on Ripoff Report on 11/12/2012 03:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-LLC/internet/Dish-Network-LLC-Unauthorized-Credit-Card-Charges-Cancellation-Fees-and-Blatant-Lies-I-968216. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - (USA)

Kaseyrose21,

I've gone over your post and definitely want to get this looked into!  In order to provide you with the best help, could you please email me your account number so I can take a look at everything to make sure of everything that's going on?  My email address is michael.lemar@dish.com and I'll look forward to the opportunity of assisting you further in getting this resolved!  Thank you very much for your efforts!
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