- Report: #15292
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network Satelite TV
Dish Network Satelite TVNationwide U.S.A.
DishNet Satelite frustrating ripoff
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hen I called back furious a customer service person ran me through several checks of my system and say these procedures had cleared up my problem. But I continued to be unable to get many of the channels I was paying for.
Eventually I became irate and asked to speak to a supervisor. On two occasions I was placed on "hold", but basically hung up on. When I finally reached a supervisor, he suggested I climb up on the roof of my house and check the cable coming from the dish to my house. I asked for a service call and felt they should provide this as my problem had continued for several months without resolution when all the while I was paying as much as $83 per month for their service.
Even though on numerous occasions we couldn't watch television as all. At that time the supervisor informed me I would be charged $169 for the service call. At that point I asked him to convince me that after paying for the dish, 2 units, installation and programming I was not receiving it would be a good idea for me to pay the $169 service call and continue my affiliation with them. He hung up on me. I called back...went through the entire scenario again and was offered by another supervisor a half price service call so I asked to have my service disconnected. He asked me why I wanted to cancel my service (He had to be smoking crack). I told him I felt I was entitled to a free service call at the very least. He said he did not have the authority to do that. This time I hung up. I called our local Cable TV provider and arranged for free installation scheduled for the very next day.
I called DishNet back and cancelled my service and then they offered me a free service call!!!!!!!!! I would never ever ever ever consider Satelite service again.
This report was posted on Ripoff Report on 02/27/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-Satelite-TV/nationwide/DishNet-Satelite-frustrating-ripoff-15292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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