- Report: #987864
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network Service LLC
Dish Network Service LLCEnglewood,, Colorado United States of America
Dish Network Service LLC I cancelled my dish network service and was promised a refund upon return of equipment. Upon arrival of the boxes to return the equipment I gathered everything up and went to package it, when I came Englewood, , Colorado
*UPDATE Employee: Your Post
I was concerned as this didn't seem customary, so I made a call to verify. The customer service rep verified that indeed I did not need to return the receiver, so I asked about the rest of the equipment such as the booster and the remotes. Again he said no. I noted his name (Ony)and the date(Dec5) of the call, of course Dish has have no record of me speaking to him. We discarded the equipment just last week!
Just yesterday I received a remote call from Dish requesting the return of the equipment I was told to discard. I immediately contacted Dish and after speaking to 4 reps, one who simply put me on hold passing me off after I told him my dilema, then next one who agreed with me that it did not need returned and tried to get my refund issued but could not get it processed. I was then put on hold and through to a supervisor, and finally a resolution specialist. Meanwhile I was online chatting with reps as well, trying to get help from a different angle.
None of them cared about my dilema they only insisted I had to return equipment that I no longer had because of one of there people telling me otherwise. I was told I was going to be charged $450 if I did not return the equipment which is as we speak in a landfill somewhere much to my dismay. I would have gladly sent it back to them. I really think this is all a ploy for them to get money from people
This report was posted on Ripoff Report on 12/27/2012 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network-Service-LLC/-Englewood-Colorado-80112/Dish-Network-Service-LLC-I-cancelled-my-dish-network-service-and-was-promised-a-refund-u-987864. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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