On February 20, 2012, my credit alert system notified me of a complaint on my credit report. I was notified that Dish Network filed a claim against me for $16. I was a customer of Dish Network for 4 years, where I canceled the service in what I believe is May 2010. Upon cancelling, I spoke to an representative who stated that once I paid my final bill and returned my DVR, I would be free from the company. I paid my final bill via phone using my credit card. The representative stated that I was set and that she would send me a return box "free" of charge.
Well to my surprise 3 years later, Ive been sent to a collection agency for this shipping box. I have never paid a bill late in my life and feel that Dish was deceptive in their practices. After researching this fee, I learned that the fee was instituted in 2010. I do not believe the contract I signed in 2006 included this policy. With that stated, Dish never attempted to contact me; I never received a letter, a phone call, nor an email for this $16 balance. Dish will simply send you to a collection agency.
I have no idea how to fight this but I want to alert you all. Directv would never so such a thing. My local cable company would never do such a thing. Yet somehow, Dish finds that ruining a good customers credit is acceptable. Sadly, I was strongly considering returning to Dish until they pulled this ridiculous stunt.
I am in the process of contacting anyone I can; my local attorney general, great websites such as the RipoffReport, and the Better Business Bureau. I don't even know if I should pay this bill when its already ruined my credit. If you're looking into Dish Network, please reconsider.