- Report: #630420
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Network9601 S. Meridian Blvd. Englewood, Colorado United States of America
Dish Network The Dish Network Beware they are unethical and will cheat you out of your hard earned cash Englewood, Colorado
*UPDATE Employee: Hello! My name is Dan Busa with DISH Network' s customer service
*Consumer Comment: Next fully understand what you sign Beofre you sign it
*Consumer Comment: 30 years ago there was no DISH network
*Consumer Suggestion: That's unfortunate
If I see that TV commercial with the Dish Network's Founder showing a 30 yr old picture of him delivering his first satelite dish on a motorcycle, I will lose my mind. During the ad he says the photo is embarrassing, but what he should be embarrassed by is his companies business ethics and terrible customer service. If you have ever signed an agreement with this cable TV provider, you probably know what I am talking about. After 6 months they slip in a little noticed monthly charge (Labeled innocently and discretely as "service charge"). Sounds official enough, but it is an optional equipment insurance plan that costs $6.00 per month. Has anyone ever needed a cable box insurance plan (better yet, the plan has a $15 deductable). They are very cunning to wait 6 months before beginning this fee, because most subscribers check their first couple of bills for accuracy and then never look again (they know this). Even if you catch them, they only offer to remove it from future bills, pro-rated from the day you catch it. I caught it after 3 months and asked for the whole $18 back, the customer service rep refused and told me I should have read the fine print of my contract (just what great companies say?). I only caught this bogus charge because I called to see why my rate plan (200 channel "Silver") went up in price $2 per month mid-contract. Again the extremely wise and all-knowing customer care expert reminded me that it was my responsibility to read the fine print of the contract before signing it. I am looking at a copy of the service agreement now and the multi page document is printed so small (they call it fine), it is giving me a headache. I do not remember the sales rep asking me to step over to a reading section of the store to review this contract. They would not get many new customers, because it just took me 30 minutes to skim this thing at home. I didn't see a single word about Dish Network having the right to raise my package rate during my contracted 24 months. If a cell phone company raised your per minute rate without notifying you, wouldn't you be pissed? I guess companies like Dish Network, who are morally bankrup, know that they can steel a little at a time and we will just take it. Lets look at what steeling a little at a time meens to Dish Network. I caught a $6 fake service charge and a $2 channel package increase per month. Yahoo Business says Dish has 14.3 million customers (8/9/10). That equals $114.4 million dollars in monthly revenue based on deceptive and unethical practices (steeling from their own customers). That is a lot of money. I bet the founder got rid of his 30 year old 3 wheeled motorcycle and got a car! One last note, I am 42 years old and have had cable TV for 36 of those years. I do not remember my Time Warner Cable ever going out in the rain. Our Dish Network service goes out nearly ever time it rains. Please learn from my mistakes and refuse to do business with companies like Dish Network.
This report was posted on Ripoff Report on 08/10/2010 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Englewood-Colorado-80112/Dish-Network-The-Dish-Network-Beware-they-are-unethical-and-will-cheat-you-out-of-your-har-630420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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