- Report: #1121471
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Network Early termination fee Englewood Colorado
*Author of original report: Maybe I should have included
*General Comment: Contract....
*Consumer Comment: Sorry, but the contract that was signed when the service was initiated calls for a two year pro-rated early termination fee...
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Back in July I left my significant other so I had to take anything that was in my name out. The only thing we had a problem with was the cable. We had spoken to several people and stressed several times that we did not want me to have to pay an early termination fee which they seemed to understand. Once the account was canceled I had a chat conversation with someone that confirmed I had no balance due.
Two months after I had confirmed no balance was due I received a bill for $238 which was the amount of the early termination. I tried to straighten it out several times but constantly got the run around and transferred from person to person. Most seemed to agree that I was incorrectly charged but no one ever actually helped me.
Today I was informed that the amount was placed on my credit. I had a chat session with two different people who again couldn’t help me. The last person gave me a “direct number” for the escalation department which end up getting me transferred several times again. I finally got someone on the phone the seemed like they would help me. She told me “everything is noted on the account so you were incorrectly charged.” But even still I was transferred one more time.
Victor who says he’s president gets on the line. Even after his employee just told me what she did he says that the charges are valid. I tell him the story all over again and he even admits that it documented that we stressed no early termination fee. However he still insist that the fee is valid.
I do not agree with being responsible for this fee. I read my contract and was aware of the fee but it was stressed that we wanted to do whatever possible to avoid them. The person the account was transferred to even paid a fee to have it transferred. I didn’t have to send the boxes back because he took over ownership.
Any advice on what to do would be appreciated. As of now my next step is to contact the attorney general.
This report was posted on Ripoff Report on 02/06/2014 12:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Englewood-Colorado/Dish-Network-Early-termination-fee-Englewood-Colorado-1121471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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