Dish Network Offered a $200 K-mart card for a 24 month agreement, did not telll me how to receive it, not refusing the offer. Palatine , Illinois

I signed up with Dish network on January 20, 2012.  I had a reward offer  for a $200 gift card from Kmart if I signed up by January 31, 2012. I asked the representative how to use and if I qualified for it.  I was told that I qualified, but but I was not told how to get the reward that I qualified for. 

My Dish Network was installed on January 23rd.  My husband was home when the technician came and asked him how we could get our $200 Kmart card.  He didn't know.  I called dish back and still couldn't find out.  They thought it might be automatic. 

I called again around March 1st and was told that the reward had never been filed and I was offered free pay per view movies which I declined as I have had problems with pay per view before. 

I tried emailing the rewards center and received a form letter back that said that I had never put my code in for the K-mart card offer.  The email said that you couldn't reply to it. 

I called again today March 19th 2012 and was told that I had never put in for it.  I told the supervisor that I had tried repeatly to find out how to get my $200 K-mart card but no one had ever told me how.  I was offered $5 off for 12 months which wasn't even close to the $200 Kmart card that they had promised.  I was still trying ask to talk to his supervisor and was told that they were all in meeting.  Then, I was hung up on.