I am on a fixed income, and this is literally taking grocery money out of my budget.
...Dish Network ripped me off and I would like the word to get around.
They were to install the satellite at my new address for a transfer of service on 2/4/2001...they pulled the money out on 1/29/2001...I called and cancelled the installation on 2/3/2001 because there were problems here with the site. They never told me they already billed my account...I didn't find out until I went to the bank on 2/6 and they told me. I called and asked for my money back..they said it would take 2 to 4 weeks for a refund...I told them it didn't take them that long to pull it out...one excuse after the other...
At the end of 6 weeks, I called and was told by someone with an attitude that it is 6 to 8 weeks...each one that I talk to says the other one didn't know what they were talking about... It has been that long, and I still don't have my money back.
Those people grabbed $75 out of my account for installation of the satellite at my new address and I had cancelled the installation ahead of time...They pulled it out a week before the installation was due to be done. Essentially, they drew $75 out of my account and provided no service or equipment for it...taking money under the pretense of providing goods or services and then not providing those goods or services is fraud! If any of you are currently dealing with them and they offer you a discount on anything if you will go on autopay, don't do it! Don't give them your credit card number!
I sent Dish Network another copy of my complaint again. I heard absolutely nothing from them. I called last week and asked for a supervisor. I talked to someone named Ruth. She told me my bank took the $75 away from them so they turned around and withdrew it from my account again. I asked her why they did a stupid thing like that and she said "because you owe us." When I asked her what she thought I owed them for, she said, "Don't you have the equipment?" I told her not only did I not have the equipment, that installation was cancelled before it was scheduled to be done.
They should never have taken the money in the first place. She then said they would send a check directly to me...I asked her when and she said, "It will take 2 or 3 weeks." When I asked her why it would take that long, she said, "because that is how long it takes to process it." On February 6, it was going to take 2-4 weeks and I still don't have it... In 5 more days, it will be exactly 3 months that they have had my money.
I will believe the check when I see it. If I were not on a fixed income and struggling for grocery money I would hire an attorney to go after them, but I can't afford that. I think they should pay penalties and interest, but I don't know that there is a way to force them to do so.
Pease forward this to everyone on your mailing lists...Thank you all in advance.