- Report: #288432
Complaint Review: Dish Network
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| Dish Network dishnetwork.com
Palatine, Illinois U.S.A. |
|
Dish Network Mishleading, Failure to disclose information, won't let me out of a signed contract, which I did not sign Palatine Illinois
*Consumer Suggestion: Typical employee tripe.
*UPDATE EX-employee responds: the disclousers are after the cc info is given
*UPDATE EX-employee responds: the disclousers are after the cc info is given
*Consumer Comment: they lied to me also
*General Comment: To the employee of the dish network
*UPDATE Employee: Noweebles
*Consumer Comment: ways to avoid dish network charging your cc for unauthorized charges
*UPDATE Employee: Fees, Pt. 2
*Consumer Suggestion: Contract
*UPDATE Employee: Fees
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When I talked to an account specialist she told me that they were running a promo for 6 months free HD programming and after teh 6 months it would be 20/month. She told me that since I had been a Dish customer for a length of time that I was entitled to a either a free HD or HD/DVR receiver, w hich are normally $149. They would waive the $49 and then I would get a rebate for the $100 that was paid by my credit card. We set up installation for 2 days later.
I stressed to the girl that I needed my local channels, which I currently have, and when asked if my bill would remain at the 39.99/month charge for 6 months and then go to 59/month, she agreed.She also said she would mail me my rebate form.
(Tuesday) Upon installation we ran into several ridiculous problems/ omissions on Dish Networks part. First we were never told that a 2nd satellite needed to be installed, and we were never told that our local's were not available in HD in this area. Also the tech did not have the HDMI cables that were supposed to come with installation.
Immediately I called Dish and got some chic in the Philipines, who could not speak english and was impossible to under stand. When I started talking about no locals she claimed that they did not have to disclose this information unless I had asked specifically!! What a way to do business. She also told me that they did not need to provide the HDMI cables with installation!! When i asked to be connected to her supervisor she became very rude and refused to put me through. When I asked the number to call to work out the problem with the HDMI cables ( they were out of stock??) she gave me my own phone number. when I asked to be connected to someone in the United States, she disconnected me.
the next day ( Wednesday)I tried to contact Dish again and basically got the same ridiculous answers... They do not need to disclose this information unless they are specifically asked.The main reason we went with a HD receiver was so that we could receive our local channels in HD.
At this time I told them that I wished to cancell my contract and she said that I would need to pay a $240 cancellation fee. I said that I refused to pay this amount and she threatened me by saying that they had my credit card number and would get the money either way. When I said that I had not received the rebate form for $100 she said that it was not an actual rebate, but rather a $10/month credit for 10 months!! I stated that I had never heard of such a rebate, to me the money should be credited back to my charge account after I filled int he form and submitted it. We could reach no resolve on these issues.
On Thursday I was finally able to talk to a member of the Excutive Resolution Team and still no resolve. Their main answer is that I signed a contract ( which I never did !!) and that there is no "grace period' on their contracts as it does nto apply to their type of business. When I asked for an explanation of my first bill I learned that there was a 5/month programming access fee as my receiver is not hooked up to a phone line and that there is also a 5.98/month fee for the DVR service, which I was Never informed of.... shams and lies all through and through. Therefore my 39.99/month service is now up to 51/month.
Supposedly the Executive is going to get copies of the contract and no way, no how will they let me out of it.... They will send boxes for me to return their precious equipment to them.... but that is all they will do, they have threatned my credit card. I need help to resolve this, as I do not like doing business with a company that is not upfront with all the charges and fees.
Jennifer
Buffalo, New York
U.S.A.
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This report was posted on Ripoff Report on 12/02/2007 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Palatine-Illinois/Dish-Network-Mishleading-Failure-to-disclose-information-wont-let-me-out-of-a-signed-co-288432. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Suggestion
Typical employee tripe.
AUTHOR: Robert - (USA)
SUBMITTED: Sunday, January 24, 2010
"the discloures about the commitment, about the tv2 connection fee, and the dvr service fee are read only after the customer has given their credit card information. "
VERY TELLING! Here's an idea; Why not read the disclosures BEFORE the customer (to be) gives credit card information?
I KNOW why, but let's see what tripe the employee will post.
#2 UPDATE EX-employee responds
the disclousers are after the cc info is given
AUTHOR: anonymous - (United States of America)
SUBMITTED: Monday, January 18, 2010
When upgradeing ones service the discloures about the commitment, about the tv2 connection fee, and the dvr service fee are read only after the customer has given their credit card information. The customer must then agree before the work order can be completely created. Dish Network does not tolerate an agent not reading the disclousers. That does not mean the agent did read them though. The work order that the installer has the customer sign also has a copy of the agreement (contract) on it. While I was not on the sales side of Dish network, I have done my share of upgrades for customers. The $100.00 "rebate" does not sound in line with Dish Network policies. I have seen customers offered $10.00 off for 10 months = $100.00. It sounds in all honesty that you where a victim of a bad or irresponsable agent.
#3 UPDATE EX-employee responds
the disclousers are after the cc info is given
AUTHOR: anonymous - (United States of America)
SUBMITTED: Monday, January 18, 2010
When upgradeing ones service the discloures about the commitment, about the tv2 connection fee, and the dvr service fee are read only after the customer has given their credit card information. The customer must then agree before the work order can be completely created. Dish Network does not tolerate an agent not reading the disclousers. That does not mean the agent did read them though. The work order that the installer has the customer sign also has a copy of the agreement (contract) on it. While I was not on the sales side of Dish network, I have done my share of upgrades for customers. The $100.00 "rebate" does not sound in line with Dish Network policies. I have seen customers offered $10.00 off for 10 months = $100.00. It sounds in all honesty that you where a victim of a bad or irresponsable agent.
#4 Consumer Comment
they lied to me also
AUTHOR: boone315 - (USA)
SUBMITTED: Tuesday, December 29, 2009
Also the installer did not bury the outside wires or cover the connection into the house, after one summer of having to have to move the line everytime I mowed my lawn, I buried them myself but cannot cover the splitter because they used my old primestar box on the outside of the house and he broke the cover off and took it with him for some reason
#5 General Comment
To the employee of the dish network
AUTHOR: techi - (United States of America)
SUBMITTED: Saturday, December 12, 2009
Also, do you have a problem with those who speak English as a second language? I know several people who speak various languages as their first language from German to Japanese to even Farsi - and I've never had any problems understanding them. Just because someone has an unfamiliar accent does not mean they don't comprehend what you are saying.
For the record, Dish Network always charges accounts correctly for the fees set down by the company and disclosed in our Residential Service Agreement. I've already provided the address to that agreement in an earlier rebuttal. As for the lying, I can't speak for other agents - but I have never lied to a customer, either here or anywhere else I have been employed. If you were lied to, well, since we're all QA'd randomly, that agent will be caught in their lies and disciplined - lying is an offense that is considered non-negotiable, and is grounds for termination.
#7 Consumer Comment
ways to avoid dish network charging your cc for unauthorized charges
AUTHOR: Noweebles - (U.S.A.)
SUBMITTED: Thursday, January 10, 2008
If they have already charged you, dispute it. Dispute it with your bank if it is a debit card.
Good luck, I know how frustrating it is. I have learned from experience that this company will lie, and charge you fees they should not, and use customer service employees who obviously are speaking English as their second or third language.
The first paragraph of the Dish Network Residential Customer Agreement states, and I quote directly from the text as it appears today, January 5, 2008 and has appeared in every copy of the residential agreement provided with every DISH Network system since the foundation of the service: "YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY BINDING UPON YOU".
If you have ever had DISH Network service, you have accepted this document. Most of the calls I field (well, non-technical calls, anyway) are problems that have arose from people not reading the contract.
