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  • Report: #840239

Complaint Review: Dish Network

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  • Submitted: Thu, February 16, 2012
  • Updated: Wed, February 29, 2012

  • Reported By: Rod — Lake Havasu City Arizona United States of America
Dish Network
PO Box 20550 Rochester, New York United States of America

Dish Network TV remote became inoperative. Called & A new one was shipped. I was later charged $15. Cal;led & they said I did not have an insurance plan. It was never offered plus, the remote & receiver is the Rochester, New York

*Author of original report: Resolved

*UPDATE Employee: Whoops!

*Consumer Comment: Try this, Rod..........

*Author of original report: Dish Network Final Attempt To Contact

*Author of original report: Dish Network Contact.

*UPDATE Employee: Remote

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I had a defective Dish TV remote.  I called & the remote was replaced with no comment.  I was later charged $15 for shipping.  I called & complained & was advised that I did not have insurance to cover the item.  I said I was never advised of that & why should I take insurance to cover an item that I do not own & why be charged to replace their defective equipment.  They of course had no answer except for the "Company Policy" answer.  I have to use the addresses  for Dish I listed becvause I have it on a bundle with my phone company.  I do not have their actual address.

This report was posted on Ripoff Report on 02/16/2012 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Rochester-New-York-14602/Dish-Network-TV-remote-became-inoperative-Called-A-new-one-was-shipped-I-was-later-840239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Resolved

AUTHOR: Rod - (United States of America)

Mr Busa issued a one time courtesy rebate.  That is appreciated but does not solve the underlying problem of having to pay anything to replace faulty equipment that you do not own.
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#2 UPDATE Employee

Whoops!

AUTHOR: DanB@Dish Network - (USA)

I apologize for the trouble, I did not type the e-mail address properly. Please e-mail me at: Daniel.Busa@DISH.com
Daniel Busa
DISH L.L.C.
Social Media
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#3 Consumer Comment

Try this, Rod..........

AUTHOR: Ken - (USA)

Daniel.Busa@DISH.com

Good luck, I know Dan does try to help.
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#4 Author of original report

Dish Network Final Attempt To Contact

AUTHOR: Rod - (United States of America)

I have tried every combination of addresses I can think of to contact Dan Busha at Dish Network.  None of them work so, I guess it was not an honest asttempt to resolve.
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#5 Author of original report

Dish Network Contact.

AUTHOR: Rod - (United States of America)

I hope this is not a continuance but the email address supplied by Dan Busa from Dish Network did not work.  I tried three different combinations from his response & got three rejections.
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#6 UPDATE Employee

Remote

AUTHOR: DanB@Dish Network - (USA)

This is Dan Busa with DISH Social media. I'm sorry for the issues you've been having with ordering a new remote. Please send me an e-mail at: Dan.Busa@DISH.com

Daniel Busa
DISH L.L.C.
Social Media
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