- Report: #1127971
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Network1936 East Deere Suite 100 Santa Ana, CA 92705 , Select State/Province USA
Dish Network Dishmail, Dish Satellite Unethical, illegal business practice Santa Ana CA
*Author of original report: DISH UNETHICAL BUSINESS PRACTICES -SEARCH DISH & SEE
*Author of original report: PS
*Author of original report: Unethical Practices & BAD SERVICE & wrong information
*Consumer Comment: It's really strange that YOUR copy of the Dish contract doesn't mention the return charges...
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We were unhappy with the intermittant satellite service from Dish. Latter we found out that Dish had upgraded the system because it was over-loaded, however they did not upgrade us, or contact us with the option to upgrade. Customers on the old over-loaded service were just left to suffer. We finished the 2 year contract per agreement. Account paid in full, through auto-pay.
At dissconect we were told that if the equipment was not returned in 15 days we would have to pay for it. We would be sent packaging with pre-paid postage. No option to drop it off in town at the office was offered, just as easy as taking it in to town to post-office.
Dish recieved full payment through auto-pay and Dish closed out our account. After a few months they started calling us to pay postage for the return of the equipement. We explained that we were not liable for postage and had never agreed to paying postage, that they had gotten the last payment and they had closed our account.
After calling us daily for weeks and being told repeatedly we would not pay $17.00 for the 'pre-paid' postage hat we never agreed to pay, Dish turned the amount over to collections. We explained the same to the collections folks, no we are not going the pay the postage as we never agreed to pay it and it was not a part of our contract. A company can't make up charges after an account is closed and demand payment.
Nearly 2 years later it is on my credit report. How dare you use credit reporting to punish me for an illegal request for a payment that was not a part of my contract. This is an unethical collection of funds and I am not the first person to complain about this practice. Dish needs to change this practice and be held accountable to their customers.
I will never recommend dish to anyone based on the poor business practices we experienced.
This report was posted on Ripoff Report on 03/03/2014 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Select-StateProvince/Dish-Network-Dishmail-Dish-Satellite-Unethical-illegal-business-practice-Santa-Ana-CA-1127971. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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