• Report: #1063847

Complaint Review: Dish Network

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  • Submitted: Tue, July 02, 2013
  • Updated: Tue, July 02, 2013

  • Reported By: Todd — Tennessee
Dish Network
Internet USA

Dish Network DISH NETWORK LIES Internet

*UPDATE Employee: Follow-Up

*UPDATE Employee: I'd like to assist you

*Author of original report: ????

*General Comment: ????

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We signed up for Dish a few years ago, and used the service for two years.  Everything was great.  Then we moved to a rental and could not install the service.  We had signed up for internet called 'Clear' and when the cable service could not be installed, it was a NIGHTMARE to get Clear to stop charging us $9 per month for 'technical support'.  I almost had to close my checking account to make them stop.  Because I had a good expereince with cable, I had put the cable service on hold, in case when we bought a house, we might be able to install again and continue the service.  I was paying $5 to put the account on hold.  All of a sudden, charges for $8 start showing up, then I get a bill for $129!  So I call up Dish, and they try to transfer me to an account exec.  Only their phone system just reroutes you to the prompt.  So you keep going in circles.  Finally, I decided to chat with someone, and he tells me the $129 charge was a mistake. I should not be getting charged because no one read a disclaimer to me and I had no idea.  Then, when he transfers me to a customer loyalty manager, he tells me I still owe them $43, even though the disclaimer was not read to me.  I provided him the chat with the previous rep, and he still refused to not charge me.  He agreed to 'meet me half way' on charges I never even knew would occur.  This is exactly why I cancelled with Dish and did not want to continue. Getting random bills for $129, and horrible customer service.  Not to mention techs who tell you that the HD receiver you left in Chattanooga is so old, Dish won't want it back, and then when you cancel, they ask for the equipment back, and threaten to debit your checking account $300 for it.  The sad part is, we had a great experience with Dish cable TV while we were in Chattanooga, but all of these other things (horrible customer service phone interface, random bills for extraneous amounts, people who just tell you whatever you want to hear to try and keep your business) kept us from continuing.  It's just not right to lie to people.  You ruin any chance of ever winning their business back.


This report was posted on Ripoff Report on 07/02/2013 11:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-DISH-NETWORK-LIES-Internet-1063847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Follow-Up

AUTHOR: MikeL DISH - ()

Todd,

I'd be more than happy to review your account to see all the details of the situation from our end if you wouldn't mind emailing me your account number.  Thanks.

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#2 UPDATE Employee

I'd like to assist you

AUTHOR: MikeL DISH - ()

Todd,

 I see we have some concerns about the billing on your account, which I'd like to take a look at if you could please email me your account number at michael.lemar@dish.com.  That way, I can gain a clear picture as to what's going on and optimally help you to get it straightened out.  Thank you!

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#3 Author of original report

????

AUTHOR: Todd C. - ()

The 'contract' I 'signed' to put my cable television on hold was over the phone and verbal. Therefore, there was nothing to read. The customer account executive was supposed to read me the disclaimer that after six months  i would have tostart paying full price for my service even though i wasnt using it and did not. The account executive I was chatting with admitted this to me. I have a copy of the transcript. Yet, Dish still insisted on charging me for something I was not made aware of when I signed up. It's hard to read the fine print on a verbal contract, no?  Perhapa Dish should hire customer service people who can remember to tell people important information like 'after 6 months you are going to be charged for television you cannot watch.'

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#4 General Comment

????

AUTHOR: Tyg - ()

 You do realize that you signed a contract. As the consumer it is your duty and resposability to READ your contract. As such, your claim that "No one read you this disclaimer" is a crock. You should have read it yourself. Do you expect them to do other things that are yours to do. Perhaps a tech could stay in your bathroom to help you wipe yourself.

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