• Report: #840843

Complaint Review: Dish Network

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  • Submitted: Fri, February 17, 2012
  • Updated: Sat, February 18, 2012

  • Reported By: Will G — Ahwatukee Arizona United States of America
Dish Network
tech@dishnetwork.com Internet United States of America

Dish Network DISH Network Corporate Communications Money return and installment Internet, customersupport.dishnetwork.com/ca, Internet

*REBUTTAL Owner of company: Refund Status

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I'm a retired Marine and a disable veteran. I was had request dish network to come to my home to see if the could install a dish to my apt for satelite cable.      They ask for my address and told yes they could but I had to pay for it before a tech could come to my place install it.  So I paid a $144.00 to have it installed.    

 The tech came to my apt after I had to take off for work, which was a day of my leave to get off so that was a half day's pay as well.  After the teach get there he stated that he could not install the cable because of a tree that was about 40 feet away from my patio he stated was blocking the signal.       Then he stated that I should go with Direct TV because their satelite had a better angle and it was better company.     He called Dish network call desk to have me tell them that the dish was not installed and the lady that which I spoken with at the call desk, told  me that they would return my money back in my account within three (3) to five (5) business days.    

 This did not happen; I still have not received my money back.  Before I sign up I ask the customer service person if they could come check to see if the tree was in the way " they said it would be no problem"  if so I would not have to sign up if there was a problem. 

Anyway they lied to me and had me take a day off work which I lost a half day paid.  They did not return my money to my account in three to five business day; so I called the customer service to ask what was the problem becuase they took it out my account the day I order it, so why is it taking so to get my money back if I did not get satelite.  When I called customer service to request my money back again they had my call a call center in India. That really up set me then;  That I live in Amercia where they took my money but had my call a call center in India MONEY BACK! Still waiting.  

This report was posted on Ripoff Report on 02/17/2012 10:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-DISH-Network-Corporate-Communications-Money-return-and-installment-Internet-840843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Refund Status

AUTHOR: DanB@Dish Network - (USA)

Will this is Dan Busa with DISH Social Media. I apologize for any delay that you have experienced waiting for your refund. Please send me an e-mail at: Daniel.Busa@DISH.com I will be more than happy to look into this further.

Daniel Busa
Social Media
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