- Report: #1000766
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish NetworkInternet United States of America
Dish Network Dish will charge $480 to cancel after not delivering all the channels as promised, Internet
*Author of original report: After making numerous phone calls, Dish finally let me out of the contract
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I immediately called the dish customer service to see if I could cancel the service and I was told that there is no grace period and that I can cancel but I have to pay $480 and also pay an additional $240 for the HD for life that came with the package. That's a total of $720!! That's what the local dish office told me...and second, I was not given a copy of my contract! I am willing to stick to it until the end of the contract if only they could try to send a technician to extend that dish to find the signal. They would not even do that. They said there is no reason for them to send a technician if there is no line of sight. My point is --they did not even try!! I asked for a copy of my contract and they said they were going to email it to me, but I have not received anything from them. I am left here with no contract and with a crappy satellite TV that I am stuck paying for two years. Their customer service is the worst I've seen so far. This is by far, the worst mistake I have ever done in my entire life. They were just waiting for me to sign that order form and the technician was in a hurry to leave. I at least want them to make an effort to find the signal just like what our neighbor's technician did with theirs. We couldn't even get that!!
This report was posted on Ripoff Report on 01/21/2013 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Dish-will-charge-480-to-cancel-after-not-delivering-all-the-channels-as-pro-1000766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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