• Report: #1000766

Complaint Review: Dish Network

  • Submitted: Mon, January 21, 2013
  • Updated: Thu, January 24, 2013

  • Reported By: Alexandra — California Maryland United States of America
Dish Network
Internet United States of America

Dish Network Dish will charge $480 to cancel after not delivering all the channels as promised, Internet

*Author of original report: After making numerous phone calls, Dish finally let me out of the contract

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I signed up for Dish Network about 10 days ago.  During the installation, technician said that we might not get the local HD channels because we could not get a signal from our apartment patio.  We live in the third floor (last floor) and our apartment is facing west.  He said the dish will have to face south.  I suggested that the dish can be extended up to the roof so he can turn it to the south and get the signal that way.  He said he could not do that because the dish will hit the roof.  It was late in the afternoon and it was already dark outside.  I should have stopped him from installing because those local HD channels are more important to us than any other channels in their list.  The following day after the installation, I saw our neighbor's dish right in front of us (they also live on the same floor as we do and have the same patio as we do).  They are facing north, but their dish is extended up to the roof and it's facing south.  That's exactly what I wanted the technician to do the night before.  I called up the local dish office and told them that I want the technician to extend the dish just like our neighbor's.  They said they could not do that because according to the technician's report, "there is no line of sight".  Well, he did not even try in the first place.  Since I do not have a copy of my contract (the technician made me sign the work order after installation, but I did not get any copy of it or a copy of any contract), I asked if there is a way we could cancel it.  The local office told me that I have 14 days to cancel.  I was relieved about that at first because my husband and I are totally not happy with how the quality of the local channels at all. 

I immediately called the dish customer service to see if I could cancel the service and I was told that there is no grace period and that I can cancel but I have to pay $480 and also pay an additional $240 for the HD for life that came with the package.  That's a total of $720!!  That's what the local dish office told me...and second, I was not given a copy of my contract!  I am willing to stick to it until the end of the contract if only they could try to send a technician to extend that dish to find the signal.  They would not even do that.  They said there is no reason for them to send a technician if there is no line of sight.  My point is --they did not even try!!  I asked for a copy of my contract and they said they were going to email it to me, but I have not received anything from them.  I am left here with no contract and with a crappy satellite TV that I am stuck paying for two years.  Their customer service is the worst I've seen so far.  This is by far, the worst mistake I have ever done in my entire life.  They were just waiting for me to sign that order form and the technician was in a hurry to leave.  I at least want them to make an effort to find the signal just like what our neighbor's technician did with theirs.  We couldn't even get that!!


This report was posted on Ripoff Report on 01/21/2013 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Dish-will-charge-480-to-cancel-after-not-delivering-all-the-channels-as-pro-1000766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

After making numerous phone calls, Dish finally let me out of the contract

AUTHOR: Lexie123 - (United States of America)

After several weeks of trying to get my voice heard, Dish finally got me out of the contract and waived my cancellation fee.  They've been trying to push me into keeping the contract all this time.  The last resort was for them to call another technician again to come over and try to fix it.  The same technician came by today and told me that there really is nothing he can do about my situation as far as the missing HD local channels.  He advised us to call a phone number with Dish corporate office and I spoke to a friendly accounts manager, Luis Vargas.  I explained to him that we originally signed up for Dish because we have upgraded all of our TV at home to HDTV and watch the news and most of our shows in HD.  When we did not get that, it's just not right that we're stuck with a contract that is not giving us the service that we signed up for.  I'm glad that he understood our situation and he went ahead and cancelled our plan and waived the early termination fee.  We're back to our regular cable now and I'm relieved that we're no longer in that contract anymore.  Lesson learned...demand for a hard copy contract before signing anything.  Demand for their cancellation policy before agreeing to something.  This experience was a nightmare for us and never again we will do this.
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