- Report: #977225
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish NetworkInternet United States of America
Dish Network Every agent had a different price, Internet
*UPDATE Employee: Your Post
*Consumer Comment: Avoid Sales Via Phone
*UPDATE Employee: New account
WHEN I ENTERED ALL OF THE SAME INFORMATION THAT I GAVE TO THE PHONE AGENT THE ONLINE PRICE CAME UP $1.10 MORE THAN THE AGENT HAD QUOTED. THEN A REPRESENTATIVE CAME UP IN A CHAT BOX AND WHEN I EXPLAINED THIS AND ASKED ABOUT THE $15.00 SHE PROCEEDED TO SPEND 20 MINUTES ASKING ME IRRELEVANT QUESTIONS SUCH AS WHO MY CURRENT PROVIDER WAS AND HOW MUCH THAT COST ME, WHAT THE ROOMS WERE WHERE THE TV'S WOULD BE AND OTHER INNANE METHODS OF AVOIDING THE QUESTION OF THE $15.00 ON LINE DISCOUNT.
AFTER GIVING HER ALL OF THE ORIGINAL ORDER INFORMATION AGAIN........SHE QUOTED THE ONLINE PRICE AS $15.00 HIGHER THAN THE ORIGINAL AGENT OR THE CALCULATED ONLINE PRICE I HAD ON THE SCREEN. THEN I CALLED THE PHONE NUMBER ON THE INTERNET AND WAS GIVEN THE RUNAROUND AGAIN WITH A TOTALLY DIFFERENT PRICE AND NONSENSICAL JUSTIFICATIONS FOR THE DIFFERENCES. I FINALLY GAVE UP.
THE SERVICE ITSELF SOUNDS GOOD AND MY BROTHER IN ANOTHER STATE HAS HAD A GOOD EXPERIENCE WITH IT BUT I JUST CAN'T HANDLE THE FACT THAT NOBODY SEEMS TO KNOW WHAT IT IS GOING TO COST ME....OR......THEY JUST GET TO MAKE IT UP AS THEY GO ALONG!!!!! TOTALLY DISGUSTING WASTE OF 2 HOURS!!!!!
This report was posted on Ripoff Report on 12/03/2012 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Every-agent-had-a-different-price-Internet-977225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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