• Report: #975292

Complaint Review: Dish Network

  • Submitted: Wed, November 28, 2012
  • Updated: Wed, February 27, 2013

  • Reported By: theresa — oceanside California United States of America
Dish Network
Internet United States of America

Dish Network Failure to give the correct information regarding HD Channels. 2 person from dish network told us that 2 tvs will work HD channels in 1 receiver Internet

*UPDATE Employee: HD Equipment

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We decided to get H.D.channels. So we inquired to Dish Network. We spoke to 2 customer service representatives, on two independent periods, in regards to getting H.D. channels on our T.Vs.

We currently have two units in our house and we asked specifically that we wanted both T.Vs. to have H.D. channels. Dish Network told us that we will have to get 1 box for additional $50 plus the installation fees.

So we decided to get the H.D. channels.Unknowing to us the day of the instillation; the technician was installing the receivers and mentioned that it will only work on (1) T.V. In order to have H.D. channels on the other T.V, we needed to have another receiver installed. He also mentioned; we will have to add an extra $7 on to our monthly payments to have another H.D. receiver.

Please note however, the 2 customer service that we talked with did not say we needed to have 2 receivers in order to get H.D. channels on both T.Vs. We asked  2 different customer service representatives (Angel and Mark) and they told us that 2 T.Vs. will have H.D. but never mentioned about getting another receiver to support the other T.V.

This report was posted on Ripoff Report on 11/28/2012 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Failure-to-give-the-correct-information-regarding-HD-Channels-2-person-from-975292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

HD Equipment

AUTHOR: BeckiB@Dish - (USA)

Theresa, I am sorry that this happened and I would be happy to look into this for you. Our dual HD receivers do only have HD in the main room, the second room is SD. I am sorry that this was not disclosed to you. Please email me at becki.barned@dish.com so that I can see what we can do to correct this situation for you. Thank you!

Becki Barned
DISH Internet Response Team
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