- Report: #810369
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Network Frontier Communications Overcharging and failure to cancel when requested Internet, Internet
*UPDATE Employee: Employee
*Author of original report: And of course, no contact
*UPDATE Employee: Cancellation fees
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Finally I got fed up & in June told them I wanted to cancel their services, they said I was contracted until Septmeber & would have to wait. I called back in Sept & told them to cancel me. They said they would, but the services continued. In November they finally turned the services off. I called in about 2 weeks later & asked how to return the equipment. They said they would cancel the services officially that day, what?? It had been off for weeks, but they're going to continue to charge my account, even after I'd told them several times to cancel me!!! We sent the boxes back, they received a bill for over $1000.00 from collections. Then today, they took $200.00 out of my bank account, that apparently I'd agreed to when I signed th initial contract- I should know well enough to read all the fine print!- because I'd cancelled early, I had signed a 2 year contract & had put in less than a year. In all those time when I was calling in, did they tell me that? No, they said I had until Sept so I thought I was able to get out in a year.
I signed the contract so I'm stuck with the charges, but I will never have anything good to say about this company and the way that they do business.
This report was posted on Ripoff Report on 12/16/2011 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Frontier-Communications-Overcharging-and-failure-to-cancel-when-requested-Int-810369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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