- Report: #988662
Report - Rebuttal - Arbitrate
Complaint Review: Dish-Network
Dish-NetworkInternet United States of America
Dish-Network Lied about Internet Download Limits Internet
*Consumer Comment: Agree Completely with Report
*UPDATE Employee: Your Post
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"What do you mean by a 10 gb limit? I didn't have that with cable."
He said, "Oh, don't worry about it. It's just you and your wife. Just don't play any online games and you'll never hit the monthly limit."
"What happens if I do hit the limit?"
"Nothing really. You're internet will slow down to the speed of dial-up. That's all. We won't charge you extra or anything like that. Besides, like I said, as long as you don't play online games, you'll never hit the limit."
"What about Pay-per-view movies, on demand, and Blockbuster movies?"
"That has nothing to do with the limit. It does come from the internet, but it's downloaded by the TV receiver, not a computer. Our system knows the difference."
Fast forward 4 months. Dish is charging me a fortune in overage charges. We're still not playing online games, but we hit the limit every month. PPV, On Demad, and Blockbuster DO COUNT AGAINST YOUR LIMIT, which is so small that even a few YouTube videos will eat it up.
And if that's not bad enough, the free sports and movie packages that should have expired after 3 months did not, in spite of my repeated calls before the expiration. This means Dish is charging me extra for movie channels and packages I never ordered.
Anyone else in this boat? If you're not, but you're considering Dish, DON'T. You'll be glad I told you.
This report was posted on Ripoff Report on 12/29/2012 02:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Lied-about-Internet-Download-Limits-Internet-988662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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