- Report: #974935
Complaint Review: Dish Network
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| Dish Network
Internet United States of America |
|
Dish Network Lied to regarding high speed internet, charged 420.00 for early termination after four days. Internet
*UPDATE Employee: I'd Like to Help
*Consumer Comment: How To Get Out Of Early Term Fee
*UPDATE Employee: Your Post
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I called Dish to inquire about their High speed internet. I was asked what I used the internet for, I informed the saleswomen my family surfed the web and streamed movies. She assured me by doing that there would be no way we could go over 20 GB per month, and worse case scenario we could upgrade to 30 GB, which "would be impossible to use."
I was never informed the 20 GB included 10 peak and 10 off peak GB. I was mislead and lied to, so after four days I called to cancel, noticing I was already at my usage limit. When i called to complain the women who answered told me she would only use this internet service as a last resort, quite a different story than the women wanting to make a sale. After being transferred to a supervisor to cancel I was treated like an idiot and told I should have researched on my own, and they'd be happy to cancel and charge me $420.00.
I've been with Dish TV programming for ten years and never had a problem, but after this experience I will be looking into other options, and warning everyone of Dish Networks fraudulent practices.
I was never informed the 20 GB included 10 peak and 10 off peak GB. I was mislead and lied to, so after four days I called to cancel, noticing I was already at my usage limit. When i called to complain the women who answered told me she would only use this internet service as a last resort, quite a different story than the women wanting to make a sale. After being transferred to a supervisor to cancel I was treated like an idiot and told I should have researched on my own, and they'd be happy to cancel and charge me $420.00.
I've been with Dish TV programming for ten years and never had a problem, but after this experience I will be looking into other options, and warning everyone of Dish Networks fraudulent practices.
This report was posted on Ripoff Report on 11/28/2012 09:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Lied-to-regarding-high-speed-internet-charged-42000-for-early-termination-974935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
I'd Like to Help
AUTHOR: MikeL DISH - (USA)
SUBMITTED: Tuesday, December 11, 2012
POSTED: Tuesday, December 11, 2012
Winston Von Stupid,
Your post caught my attention as I found it interesting and would like to provide some input! To be flexible with our customers, we do have several different promotional plans that we offer. Not all of them involve a term commitment. For some more information about this, or if you have any questions, I encourage you to email me at michael.lemar@dish.com so I can discuss this a little more in depth with you!
Your post caught my attention as I found it interesting and would like to provide some input! To be flexible with our customers, we do have several different promotional plans that we offer. Not all of them involve a term commitment. For some more information about this, or if you have any questions, I encourage you to email me at michael.lemar@dish.com so I can discuss this a little more in depth with you!
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What's this? #2 Consumer Comment
How To Get Out Of Early Term Fee
AUTHOR: Winston Von Stupid - (USA)
SUBMITTED: Thursday, December 06, 2012
POSTED: Thursday, December 06, 2012
Unlike some other TV and Internet providers, Dish does not offer a grace period. As far as they are concerned, your contract is valid for two years after the services are installed. I would recommend looking into other companies that do not have a contract term, and only sign a contract when you have already used their services previously.
In the meantime, there are ways to get out of the contract. The Dish employees will happily flash the contract in your face and advise you of the hefty early termination fee. Yet you do have some leverage to get out of your contract AND save the large fee.
From your report, it seems like you were misled and lied to by the sales agent. Dish can pull the sales call and review it. If your report is valid, they will let you out of your contract, simple as that.
Just call the main customer service line, and advise them you are disputing your contract. You will move up the chain to the loyalty department and then the resolutions department. Once there, request to have the initial sales call reviewed, and advise them of your claim.
Another department will take about to weeks to listen to the call, and then the employee from the resolutions department will call and let you know if your claim was accepted or denied. If the salesperson told you that you would not go over the 20 GB max on the Internet service, yet you are already maxing it out, that should be accepted.
Good luck to you.
Winston Von Stupid, Consumer Advocate
In the meantime, there are ways to get out of the contract. The Dish employees will happily flash the contract in your face and advise you of the hefty early termination fee. Yet you do have some leverage to get out of your contract AND save the large fee.
From your report, it seems like you were misled and lied to by the sales agent. Dish can pull the sales call and review it. If your report is valid, they will let you out of your contract, simple as that.
Just call the main customer service line, and advise them you are disputing your contract. You will move up the chain to the loyalty department and then the resolutions department. Once there, request to have the initial sales call reviewed, and advise them of your claim.
Another department will take about to weeks to listen to the call, and then the employee from the resolutions department will call and let you know if your claim was accepted or denied. If the salesperson told you that you would not go over the 20 GB max on the Internet service, yet you are already maxing it out, that should be accepted.
Good luck to you.
Winston Von Stupid, Consumer Advocate
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What's this? #3 UPDATE Employee
Your Post
AUTHOR: MikeL DISH - (USA)
SUBMITTED: Friday, November 30, 2012
POSTED: Thursday, November 29, 2012
Don,
I found the situation you've posted interesting and would love the opportunity to help you in getting it reviewed and straightened out! If you could please email me your account number so I can have a look at everything, that would be very much appreciated. My email address is michael.lemar@dish.com and I'll look forward to hearing from you!
I found the situation you've posted interesting and would love the opportunity to help you in getting it reviewed and straightened out! If you could please email me your account number so I can have a look at everything, that would be very much appreciated. My email address is michael.lemar@dish.com and I'll look forward to hearing from you!
Respond to this report!
What's this? 
