- Report: #942275
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish NetworkInternet United States of America
Dish Network Misrepresentation of service, bad customer service , Internet
*Author of original report: Detailed timeline of Dish Network Ridiculous behavior
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When the actual Dish employee came out on the 17th, I advised him to cancel and remove his equipment. I had advised Dish on the 9th to cancel, and the rep said " wait until the tech comes out". I was put on the phone and transferred 4 times, telling the same story. A third " specialist" said she was "getting approval from a supervisor to waive the early termination fee", when I was transferred yo an argumentative "Myra",.who repeatedly told me I would be charged $420 early termination fee. I stated since from day 1 that I had not had the service I was promised, that they were not in compliance with their own agreement, therefore no contract was in force. She just kept reading her cue card over and over, as she " understood my frustration", and she was going to charge my credit card $420. I called the bank immediately, cancelled my card, filed a chargeback on the initial $81, since no service was provided, and apparently, we will let s court decide. Dish, apparently, thinks merely slapping up substandard installation with a misrepresentation of what you can and can't do, is good business. It isn't. I will fight their effort to enforce a contract they never fulfilled their obligation on initially. Right is right.
This report was posted on Ripoff Report on 09/17/2012 07:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Misrepresentation-of-service-bad-customer-service-Internet-942275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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