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  • Report: #1043090

Complaint Review: Dish Network

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  • Submitted: Sat, April 13, 2013
  • Updated: Sat, April 13, 2013

  • Reported By: Minnesota99 — Spring Valley Minnesota
Dish Network
Internet United States of America

Dish Network Put me in a contract that was supposed to be 29.99 for 12 months and Im being charged 68.99 with no explanation!!! Internet

*UPDATE Employee: I'd like to help you

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My contract had ended with dish network. I called to see if I could get introductory prices. They told me no but then changed their mind after I had told them I wish to cancel and I would be moving to another provider. I was offered a package at 29.99 a month for twelve months. Imagine my satisfaction.

I thought everything was set until I received my first bill, and then my second. My monthly charges were 68.99.

I proceeded to call dish and speak to representatives trying to figure out if there had been a mistake and was given no answers, only told that they would see what other offers there were to extend to me. I had repeatedly explained the situation to at least five reps in one evening, two account specialists, and then was transferred to a supervisor, who was female and did not give her name. She proceeded to tell me i was irresponsible for not paying my bill and that they would no longer give me the discounts I already had on my bill and that they were moving my account to collections. I  am only a week delinquent at this time. She used profanities and then hung up on me.

Imagine my enthusiasm at calling back. I am at a loss, I am now apparently in a contract I never signed, only thing I signed was an installation paper when the tech had come to my home, and no one will give me answers.

This report was posted on Ripoff Report on 04/13/2013 08:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Put-me-in-a-contract-that-was-supposed-to-be-2999-for-12-months-and-Im-bein-1043090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

I'd like to help you

AUTHOR: MikeL DISH - ()

Minnesota99,

I understand the situation after reviewing your post and would appreciate it if you could please email me your account number at michael.lemar@dish.com so I can look over it and see what's going on.  Thank you and I hope to hear from you!

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