- Report: #1064773
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Network Said I could transfer for free once per year and are trying to charge me $100.00. To do it. Asked for a supervisor and got it down to $50.00. Was told it was free. Internet
*Author of original report: I am not late on my bill!
*UPDATE EX-employee responds: Former Employee who fell victim to the same thing
*UPDATE Employee: Mover's fee
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I was told that I had one free move a year. When I contacted them tonight at 800-333-3474 I was first told that because I was only a member for 1 month it would cost $100.00 to move, then when I asked to speak to supervisor operator 969 told me that it was because I was not signed up for 1 year. I explained that I was not told that, I was told one free move a year. I was transferred to supervisor Cheryl and she also told me after a year it was free. I explained that is not what I was told and I said why would I agree to that, I only had a 6 month lease? That is when she offered to move me for $50.00 dollars and I said no, you will provide it for free as that is what I was told. She told me she did not have access to notes and this was the best she could do. I asked to speak to another supervisor and was given the firstname.lastname@example.org to voice my complaint and she then told me that they do respond to that. I also told her that I am locked into a 2 year contract with them and now they are holding me over a barrel with the move. I feel that this is essentially a breach of contract and it should be considered voided.
This report was posted on Ripoff Report on 07/05/2013 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Said-I-could-transfer-for-free-once-per-year-and-are-trying-to-charge-me-10-1064773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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