- Report: #927320
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Networkdishnetwork.com Internet United States of America
Dish Network hopper dvr, satellite dish provider deceptive sales tactics, false advertising, exobitant termination fees , Internet
*REBUTTAL Individual responds: contract
*UPDATE Employee: They do lie
*UPDATE Employee: Message from DISH Social Media
*Consumer Comment: I have Directv
*Consumer Suggestion: You know that piece of paper you signed when they installed their equipment?
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The sales rep proceeded to tell me i would have a 100 dollar gift card, free blockbuster home service and 4 tvs connected to the satellite, Not once was the fact that there is a 2 year contract mentioned or the hefty termination fees.. They required a credit card to bill first month. big mistake on my part.
Consequently i call verizon for an issue with my internet and they inform me that they DO have Fios in my area! no idea how i ended up with dishnetwork.hmmm interesting.
So long story short i decide after several outages and inconsistent service, i called to cancel. They inform me that there is a $275 cancellation fee plus $17 per month remaining on the contract which is 23 months...,yes i've only had the service(if thats what u call it for 1 month) which totals $402!!!! Then if i want the montrosity that was put on my roof removed thats an additional $99! So in essence they want me to be stuck with the service. i even spoke with the "Executive resolution specialist" and got nowhere other than keeping the service and having then switch the equipment! No thanks, i will be writing to the FTC, FCC and anyone who will listen.
and as far as the "hopper" system, its worthless i have four tvs, cant use them all at once since the fourth one is what they call a "mirror" tv and only works to link in and watch one of the other tvs are watching or whats been recorded on the device!. I could probably write a book on how wrong ALL of this is, deceptive, false advertising and over the top termination fees. at least give the customer a trial period. all those incentives they brag about, thats only if you do direct pay from your credit card.
on top of it they dont care that i am a single mother on a fixed disability income. Oh and before i forget that credit card they used to open the account, yea thats where they want to charge the cancellation fee to! i cancelled that card number and blocked them from running any charges. Its been a headache and a half that no one should have to deal with....
This report was posted on Ripoff Report on 08/14/2012 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-hopper-dvr-satellite-dish-provider-deceptive-sales-tactics-false-advertisin-927320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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