- Report: #18815
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network/VMC Satellite/EchoStar
Dish Network/VMC Satellite/EchoStarPO Box 33577 NorthGlen , CO 80233 Woburn, Massachusetts U.S.A.
Dish Network/VMC SatelliteDish Network/VMC Satellite/EchoStar ripoff consumer fraud ripoff Woburn Massachusetts *REBUTTAL ..unfair EDitor's Comment
*UPDATE Employee: Dish Network website and everything is black and white
*Consumer Comment: VMC & Dishnet
*Consumer Comment: Dish makes comments but seems no action
*Consumer Comment: The truth about VMC and Dish Network
*Consumer Suggestion: Stop supporting the scams
*0: EDitor's REBUTTAL to the above ..If it were not for this website, you would still be ignoring the problem.
*UPDATE Employee: Unfair EDitor's Comment
*Consumer Comment: They got me too!!! ..spoke to a real jerk
*UPDATE Employee: Incorrect Information
*Consumer Comment: UPDATE
*Consumer Comment: Correction to Original report
*UPDATE Employee: this is a great company
*Consumer Comment: Adam is a Dish Network Stooge.
*UPDATE Employee: They are correct.
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Within less than 2 WEEKS, I got a BILL for $77.40 which stated on its face "This bill is for 2 months ADVANCE billing". I wasn't expecting a BILL SO SOON! But, despite my reservations, I paid the bill, thinking, since I was due 3 FREE months & now I PAID 2 more months, I'd be getting 5 months' service, now without another bill til at LEAST MAY 2002! WRONG!!!!!! I was IMMEDIATELY BILLED AGAIn for another $79.40!!!
I called, outraged, and was HUNG UP ON by a "customer service rep" on February 21, 2002, so I called BACK & was told by Sandra, that Carlos, "a supervisor would return my call within 10 minutes". IT NEVER HAPPENED! Nobody EVER returned my call about my questions on this rip-off billing!
So I e-mailed & got NO RESPONSE again! Within a few weeks, I got yet ANOTHER bill, then my service was CUT off on Easter Sunday, less than 2 months after my "FREE 3 months" and my PAID 2 months...so I called AGAIN & spoke to a NICE customer service rep, who truly TRIED to assist me named Loretta, agent # 7EF, McKeesport, but she claimed the company's computers were down so she couldn't do anything. Within a day my dish was switched back on, so I assumed Loretta FIXED the "problem".
I also informed her, as I did Sandra, that I was being billed for programming I NEVER ORDERED and didn't WANT IT. The same channels were still on. The next day, the dish was shut off AGAIN! Outraged by now, I called AGAIn & asked for a Supervisor to once and for all, STRAIGHTEN this mess out! On 4/9/02 at 8:30am, I spoke to the RUDEST and poorest excuse for a "Supervisor" I ever saw work for ANY company!
This one, Patricia, told me I was GOING TO PAY for ALL services, "whether or not I ordered them, BECAUSE I RECEIVED THEM!!!! I told her I did NOT order them and I called several times to get rid of them, and I wasn't DUE a bill for AT LEAST 5 months, but I paid so many already!!!! She HUNG UP ON ME!!!!!!
I have HAD IT w/ this scam of a compnay that provides NO physical address to sue them at. I am contacting the NYS Attorney General's office TOMORROW. I will NOT stand by & be ripped off by these scam artists & I think NY State should protec consumers from these dirtbags!
I will help anyone do so who contacts me. I will join any class actions against Direct Tv, Echo Star or VMC Satellite. I want my money back!!!! I paid $49.00 + tax, and $77.40 for my FREE 5 months's service & had the dish shut off in less than 2 months!!!! Thieves!!!!
Bay Shore, New York
This report was posted on Ripoff Report on 04/14/2002 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-NetworkVMC-SatelliteEchoStar/Woburn-Massachusetts-01888-4034/Dish-NetworkVMC-SatelliteDish-NetworkVMC-SatelliteEchoStar-ripoff-consumer-fraud-ripoff-18815. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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