- Report: #420820
Report - Rebuttal - Arbitrate
Complaint Review: Dish One Up - Direct TV Retailer
Dish One Up - Direct TV Retailer620 S River Road Tempe, Arizona U.S.A.
Dish One Up - Direct TV Retailer They cheat you out of money whether your a customer or an employee Tempe Arizona
*UPDATE EX-employee responds: Tell it like it is....
*General Comment: I have been rip off too for DISH1UP & FIBER1 COMM
*UPDATE Employee: Dish One Up - Direct TV Retailer
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They used to be retailer for DISH network then jumped ship and started selling for Direct TV. Basically what happens is that everyone who trys to call dish 800-333-3474 and they dial 888 instead they are connected to Dish1Up. All of your information is collected and then you are pitched to switch over to DTV. Most of the pple that are working there are of the 'shady' nature. The scary part.....they collect your cc info and your soc, basically every piece of info to scam you if they chose. There is no background check done to insure the people your talking to are legit. There is also excessive drug use on the property during business hours. You are paid $7 an hour if your a direct hire w/ an 'ok' commission IIIIFFF your able to hit your sales quota, if through a temp agency $10 w/ very little commission. The thing is.....there are SOOOOOOOO many people on the floor (they flood it on purpose) that it is almost IMPOSSIBLE to hit your sales quotas unless your working on your 'days off' as a 'free day' (which you are not paid for).
They have a clause in their contract that 'if you do not complete your training you do not get paid'. I myself made it through training and this did not happen to me but I did see and hear several conversations of the manager Nate and Rudy discussing with employees that they were NOT entitled to be compensated for their time. This was not explained during training!!! I over heard Nate tell Crysta (secretary) to "dont even put the page in, we can do it later, but make sure you put the signature page on". Basically once you signed the last page, that was that.
The way they sell is shady, they dont care if you cant afford it, they dont care if your uncomfortable, they dont even tell you till the last minute (after they have all your info) that you would be switching to DTV, your pretty much tricked into signing up. Most dont realize it until after the fact b/c its not pointed out.
They also go in and change your time clock if your over on your hours! I opted to not take a 1/2 hr lunch and instead leave a 1/2 hour early which was ok'ed by the manager Nate. I then noticed that someone went into my time clock and 'punched me out' for a 1/2 hour. So my legit 7.5 hours I worked was listed as 7.0hrs. I had to 'barter' to get my time back!!! They also do not pay over time!!! I was schd for 6 straight days, I needed the money and didnt mind the extra day although it was a pain to work 13 days with only one day off. At the end of the week they changed my 45.5 hours to 40!!! I made sure I printed out my time clock before I left for the day just to have proof if I needed it. When I brought it to the managers attention it was then a 'lets make a deal' scenario. Needless to say I did scam the scam artist and got my money. I was on my way in for my shift when I received a phone call that I was termintated due to my 'low sales volume'. Being a seasoned 9 year sales person and always having 2-5 legit sales a day it was hard to believe this was the reason. I believe I was terminated because I put up a fight for money that was mine. Its disgusting that companies like this are in business and I encourage anyone and EVERYONE who has been scammed by them to report them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Call your local labor board, call the BBB, call the Attorney General, call anyone and make your voice heard! The more people out there, the louder the voice is and the louder we will be heard, the quicker this company will be shut down.
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This report was posted on Ripoff Report on 02/05/2009 07:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-One-Up-Direct-TV-Retailer/Tempe-Arizona-85225/Dish-One-Up-Direct-TV-Retailer-They-cheat-you-out-of-money-whether-your-a-customer-or-an-420820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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