- Report: #1046624
Report - Rebuttal - Arbitrate
Complaint Review: Dish TV
Dish TV Dish TV Upgrade Scam Internet
*Consumer Comment: This is similar to what dish is doing to me.
*Consumer Comment: What?
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The Tech came out and installed, showed me how to use the remote, etc., but not being familiar with the product, I did not think to ask if this product does what I ordered.
After a couple of months, I thought it time to read the instructions and start using the service that I thought I ordered. This is when I discovered that I did not have what I ordered.
I called Dish assuming that this would be corrected promptly, but was was informed that I was too new of a customer and not eligible for an "upgrade". When I pointed out that this was not an upgrade but a correction to a mistake that they made, I was informed that since I signed the installation receipt for the DVRs that were installed, I accepted what I had and that there was nothing they could do. I pointed out that I had no way of knowing that the model listed on the receipt was not the model I ordered. Was I supposed to get that information when I ordered? Since it was clear there were not going to remedy their mistake, I told them at that time that I will cancel my service with them once my contract expires, and ended the conversation.
Then yesterday, out of the blue, I received a "courtesy" call from Dish inquiring whether I was happy with their service. I proceeded to tell my experience with the hopper debacle, when she replied that she could now upgrade me to the hopper for &300 and a new 24 month contract (I suspect this was the true reason for the call). I told her that I had a real problem paying for an upgrade to get what I ordered to begin with. She then switched me over to a customer retention officer, whom I proceeded to repeat my story. She had the audacity to say that it was too late to do anything since 9 months have past, ignoring the fact that I just told her that this conversation started 7 months ago.
At this point, it was clear that this was only going to be a repeat of my previous experience with them. I have decided that I will not wait out the contract term but drop them in the x]next couple of day as soon as I arrange another provider. I do not wish to do business with a company that will not concede and correct their mistakes. I realize this is going to cost me out of pocket, but I want to be done with them for good.
This report was posted on Ripoff Report on 04/27/2013 08:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-TV/internet/Dish-TV-Dish-TV-Upgrade-Scam-Internet-1046624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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