• Report: #932152

Complaint Review: Dish/ TV

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  • Submitted: Fri, August 24, 2012
  • Updated: Sun, September 02, 2012

  • Reported By: Honesty hurts — Pennsylvania USA
Dish/ TV
Nationwide United States of America

Dish/ TV Deceptive, Sneaky, Poor Customer Service, Bad services Phone, Nationwide

*Author of original report: Try again

*UPDATE Employee: Moving fees, service quality, outsourcing.

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Dish Network is a total JOKE! Trying to get a normal person who speaks english is nearly impossible and if you cannot understand broken english, forget about it. You are left with problems.

Again, hidden fees, surpsie fees, deceptive, and overall a bad business to deal with. And if you plan on moving and try to transfer services, you will incur over $500.00 dollars in costs to do so. And how pitiful it is. Truly. AND I FORGOT TO MENTION THAT CUSTOMER SERVICE STINKS! THEY NEED A DOWN PAYMENT. DO NOT DO IT! YOU WILL BE SORRY! AND IF BAD WEATHER IS IN THE AREA, MIGHT AS WELL FIND SOMETHING ELSE TO DO BECAUSE THAT SHOW YOU WERE JUST WATCHING JUST WENT OFF! PIXILATING. POOR SERVICE OVERALL.

Dish Network has these commercials with Direct TV. I'm sure you've seen the commercials. It should be the other way around.

DISH NETWORK WILL RIP YOU OFF SO PLEASE CONSIDER GOING WITH ANOTHER COMPANY UNLESS DISH IS YOUR ONLY OPTION THEN YOU'RE REALLY SCREWED ESPECIALLY IF YOU'RE ON SOME TYPE OF BUDGET OR SIMPLY ARE FACING FINANCIAL TROUBLES.

SHAME ON YOU. AND BY THE WAY JOHN! YOUR NAME IS NOT JOHN SMITH WORKING IN INDIA!INSULTING TO SAY THE LEAST!
 YOU HAVE BEEN RIGHTFULLY WARNED!

This report was posted on Ripoff Report on 08/24/2012 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-TV/nationwide/Dish-TV-Deceptive-Sneaky-Poor-Customer-Service-Bad-services-Phone-Nationwide-932152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Try again

AUTHOR: Honesty hurts - (USA)

I am sorry but you must have me mixed up with someone else. I am speaking about how sub par Dish customer service is! I am speaking about a reconnection fee MEANING that when you move, transfer services to a new address should not cost $499.00 dollars plus other fees. FACT, JACK! And I have the recordings and I took the liberty to do so. A simple application that can be downloaded to your cell phone :)

#2 You have no idea what you're talking about. I closed out my account, in good standing with the balance paid in full, never  late on any of my payments as long as I had service. And when ever a problem arose, this sub par customer service apologized. And that's all they could do.

And if you think of upgrading, there is even more money to be spent. I have excellent credit. Left in good standing. Paid in full. What's your excuse now? Nothing because you can not refute the truth. And yes it may hurt but TO BAD!

DISH is bad. Want to waste money, feel free to use Dish! And as far as the weather goes, if you knew anything about cable and dish, the difference is cable is not affected by weather unless say, there was an ice storn or downed lines. When it comes to dish, a simple cloud or nothing at all for that matter will cause a full signal loss.

So try again...............  :D

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#2 UPDATE Employee

Moving fees, service quality, outsourcing.

AUTHOR: DanB@Dish Network - (USA)

Hello! This is Dan Busa with DISH Social Media. I've read your post and I'm sorry to hear that you are unhappy with our services. We do charge a fee to reinstall services when a customer moves. The fee is a flat $100 that is only charged to accounts that are prepaid or accounts that don't qualify based on other criteria such as payment history or time connected. I don't quite understand how yours was priced at $500 but I'd be more than happy to look into this for you. Weather related outages are an issue in the Pay TV industry for both cable and satellite providers.

Almost every provider uses satellites to bring you service. Cable and satellite providers usually obtain each station's feeds at what is called an uplink center which is basically a facility with hundreds of satellites that pull in and re distribute satellite feeds from station providers to other facilities or customers. When heavy storms pass these centers there will be technical issues on the customers end.

If you are a sattelite customer and you receive signal loss in minor storms this often can be corrected by repointing or remounting the antenna. I can understand your frustration when calling in and reaching an agent who's not completely fluent in english as it extends your call time and adds confusion to your issue. We work hard to ensure all of our foreign employees are well versed in english. In addition to this we do offer an onshore routing option that will make it so that most of the time you call in you speak with an American agent. This option is of course available at no  charge. I would love to turn your experience around please email me at: Daniel.Busa@DISH.com

Daniel Busa
DISH L.L.C.
Social Media
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