• Report: #776232

Complaint Review: Dish TV

  • Submitted: Tue, September 13, 2011
  • Updated: Wed, October 05, 2011

  • Reported By: Burnt by Dish — Broomall Pennsylvania USA
Dish TV
Nationwide Nationwide United States of America

Dish TV Third Party sales reps make promises, set up account, Dish doesn't deliver but charges your card. Internet, Nationwide

*UPDATE Employee: Customer Support

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Signed my daughter up for Dish over the phone.  Sales rep said I needed to pay with my card as we speak to secure the deal he was offering.  I explained that I did not want my card used for anyother transaction and was re-assured this was a one time use of my card (numerous times).  I also confirmed with the rep, because she would be moving when a property became available, that there would be no transfer fees (since they advertise they move where you move), and we agreed on a monthly price with services that was affordable for just one TV to be hooked up and ended the call.  Now 4 months later after numerous calls (where my notations and concerns are never documented/found) I am being told I owe $800+ dollars that they will be automatically taking out of my account.  1.  The sales rep never credited my $82.00 taken from my bank to Dish, just $30 of it, which caused a $20+ dollar balance to transfer on to my first bill before we even got started. 2. They charged me for free services I was told I was getting. 3. since this was the first bill that arrived as the move was about to take place I called to hopefully clear up this misunderstanding and have my service transfered at the same time, only to find out I now need to pay an additional fee of $100 on top of the extra services I was being billed for.  Now I just want to drop their service because they did nothing "they" promised to do.  Before I hang up the phone for the third time I tell them I no longer wish to receive what lame service they provided.  So here is where is gets better.  I received another bill in the mail that has now doubled for services I do not receive.  A week later I get boxes in the mail to return equipment that they obviously know I am not using but still get billed for.  Next comes the best part when they send me notice in the mail telling me they are going to take $800+ dollars from my account on a specific date to settle my account.  (I only received 6 weeks of airtime from this company.)  When I called last night about the notice I was told they are not allowed to tell me where my first $80 went,... I have to call the retailer that set up my account....even though he was allowed to share MY bank card info.  All the promises he made Dish does not honor but I am supposed to be the one in breech of a contract I never saw or signed......Beware of this company!!!!!  It would be nice if someone just digged their account with an unexpected settlement so they see how it feels.  I can not afford lawyers like this company can but I will do my best to make sure no one else makes the same mistake as me.

This report was posted on Ripoff Report on 09/13/2011 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-TV/nationwide/Dish-TV-Third-Party-sales-reps-make-promises-set-up-account-Dish-doesnt-deliver-but-ch-776232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Support

AUTHOR: DanB@Dish Network - (USA)

Hello! My name is Dan Busa with DISH Network. I apologize for the trouble, I understand that this can be highly frustrating. I will be more than happy to look into this matter to see what can be done to correct the issue. Please e-mail me at: Daniel.Busa@DISHNetwork.com

Daniel Busa
DISH Network
Customer Service
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