• Report: #1136735

Complaint Review: Dish network

  • Submitted: Sun, April 06, 2014
  • Updated: Thu, May 08, 2014

  • Reported By: Irwins — Louisiana
Dish network
Nationwide USA

Dish Network I was a Dish Network customer for a long time and they increased my plan cost considerably and they would not give me any incentive to continue the service. Kenner Nationwide

*UPDATE Employee: Your Post

*Consumer Comment: A couple of things...

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Problem with dish network,

I was a long time customer with Dish Netwiork and they increased my existing

services considerably. I called their customer service people and  explained

my concerns. They were very rude and did not want work with me regarding new charges. When I cancelled the services they wanted me to send their equipment and elements from the roof at my expense even though it was

installed by a local shop owner. I volunteered to return this equipment to

him. But I was forced to send the equipment at my own expense by UPS to another address in another state. Bad part was that I was on Auto pay from

my bank and they would not stop this auto pay and Dish Network kept deducting from my account. I would never trust Dish Network and use their services again


This report was posted on Ripoff Report on 04/06/2014 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-network/nationwide/Dish-Network-I-was-a-Dish-Network-customer-for-a-long-time-and-they-increased-my-plan-cos-1136735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - ()

Irwins,

We hated to have seen you go and are sorry you feel that way about the customer support provided as it's never our intention.  I'd love to help you if you could please email me your account number at michael.lemar@dish.com so I can have a look!

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#2 Consumer Comment

A couple of things...

AUTHOR: Ken - ()

"..increased my existing services considerably"

What "services" did they increase considerably?  Did they add channels or internet services? How much is "considerably?"

"When I cancelled the services they wanted me to send their equipment and elements from the roof at my expense even though it was installed by a local shop owner."

  It doesn';t matter who installed it, your contract with Dish calls for YOU to return it at YOUR expense.

"they would not stop this auto pay and Dish Network kept deducting from my account."

What reason did they give for continuing to deduct from your account?  Did you owe and Early Termination Fee, were behind in payments, didn't return the equipment or were charged for PPV movies you watched?  If there was no reason and they just took your money because they could, report them to the FTC and your states attorney general.  My bet is, you're NOT telling the whole story here.

Nope, I DON'T work for them.

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