• Report: #715683

Complaint Review: Dish network

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  • Submitted: Fri, April 08, 2011
  • Updated: Sat, April 09, 2011

  • Reported By: David — Killeen Texas United States of America
Dish network
1200 washington Nationwide United States of America

Dish network Dish Billing IVR Nationwide

*UPDATE Employee: BIlling IVR

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Today I encounted outsourcing and bad customer service with DISH network. I asked about my bill and it went nowhere. Last week I called the Dish IVR to pay my bill it said 50.26 so I went ahead and paid it. I thought it was correct because the IVR told me what to pay. Well today I recieved and email that said I owed 95.14. I asked why so high I was told I mis-paid last time by 1.17. I asked what I should pay every month and was told 72.70. I spoke with a CSR and she could not understand my frustration I said  "If the IVR told me to pay 50.26 I paid it if it said 72.70 I would have paid that why was the IVR is wrong ??" I was told I recieved a credit and that the IVR update daily thats why it was not 72.70 I said "I can't trust the IVR to ever be correct" I then spoke with (Alice ) a manager who kept reading the script and said that she had never seen the IVR have a problem. She also hung up on me. She was no help . I feel I cannot trust DISH I will pay the 95.14 but who can truely know what the correct the bill should be.

The conversation today left a very bad taste towards Dish I don't see how they get good customer servcie ratings.

This report was posted on Ripoff Report on 04/08/2011 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-network/nationwide/Dish-network-Dish-Billing-IVR-Nationwide-715683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

BIlling IVR

AUTHOR: BeckiB@Dish Network - (USA)

Hello david, my name is Becki Barned, with DISH Network. I do apologize for the frustrations with the IVR. I would be happy to assit you and review your bill. You can email me at becki.barned@dishnetwork.com! Thank you!


Becki Barned
DISH Network Customer Service
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