• Report: #755784

Complaint Review: DishNetwork

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  • Submitted: Wed, July 20, 2011
  • Updated: Wed, July 20, 2011

  • Reported By: sbutkovi — 7861 Galway Ct. California United States of America
DishNetwork
www.dishnetwork.com Meridian, Colorado United States of America

DishNetwork False Promises of Trial Period Meridian, Colorado

*Consumer Comment: FYI

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Received sales literature on Dish Network and figured that we would give it a try. 
I had some concern since friends had reported experiences of problems, mostly poor picture and
service outages.
My wife called their sales department in Colorado.  Not a problem she was told.  All of those problems
are things of the past.  Besides, she was told, there is a 30 day trial period where the service can be
canceled if it isn't satisfactory.  After that time, there would be a two year commitment with a $20 per remaining month cancellation fee.
The installation technician came out and spent several hours installing equipment.  After that time, he asked for a signature on the contract.  Suddenly, THERE IS NO 30 DAY TRIAL PERIOD!
Turns out that this is a big bait and switch.  They promise an evaluation and figure that people are going to sign anyway when it doesn't exist at contract signing because they blew a whole day on the installation.

I recommend everyone be smart and do what we did.  Don't sign the contract and tell them to take it out.
Of course we got lots of calls from DishNetwork saying that they never had an evaluation period and that they would "retrain" their sales people about this.  Sure right.

This report was posted on Ripoff Report on 07/20/2011 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/DishNetwork/Meridian-Colorado-/DishNetwork-False-Promises-of-Trial-Period-Meridian-Colorado-755784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

FYI

AUTHOR: Susan - (USA)

You said "I recommend everyone be smart and do what we did.  Don't sign the contract and tell them to take it out. "

During the installation did you/wife let them put holes in the roof or wall to mount the dish? I would be more worried about the holes they left and how they took it out than a non existant 30 day free trial.
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