- Report: #755077
Report - Rebuttal - Arbitrate
Complaint Review: Dishnetwork
DishnetworkNationwide United States of America
Dishnetwork Ripped off Internet, Nationwide
*Author of original report: enough is enough
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This is more so for those who subcontract as satellite technicians for Dish network. Please Read:This is not a joke For those technicians who are down wind and across the U.S., please pass this message as far as you can.
Enough is Enough !!! subcontractors have had enough of this multi million dollar ind.(dish network) not having a solid structure that can represent in everyone's best interest.
This unstable structure has always been present. But never the less constant change for an improvement have always been their goal.
It seems as though to most of us tech's the year 2010 became a plan by the co.(dish network) to put us sub's in a position not to in fact reap the benefits of our labor, but in question weve found ourselves as sub tech's paying three times the money and four times the labor that a job is actually worth. (check your pay scale tech's)
With these greater demands from us by the company's higher ups, we as technician's don't break even at the end of a work week. The DNS/ (Dish Network Standard parts). Equipment that can only be used on sight by a technician can cost a small fortune. The labor involved there after to install these higher priced DNS parts per Quas can put you in the poor house.
A 45 minute Srvc call such as a TV channel mishap caused by a customer that did not take in all of the technician's CEPI (Customer Education Presentation Instructions), You as the technician could end up spending up to 4-6 hours on sight (if your lucky). ( What does a service call pay? Check your pay scale tech's).
Trying so desperately to do the job per WO.(Work Order). You are now required to do a complete over haul of the customers system, that can be anything from a relocation of the Dish or Dishes and the switch if need be, a pole mount, which now requires you to purchase the orange cable for burial plus the trenching of the cable, or a NPRFM(Non Pen RooF Mount) which requires you to carry the mount and the six bricks to stabilize the mount up a 40ft ladder or higher climb if need be.
This type of service can end up costing you as the tech spending big money and lost time, considering if just one thing is not up to DNS codes. Not only did you spend several hours on sight, you used the expensive DNS parts that can only be used, Only to find out at the end of the pay period it became a charge back, all because that same customer called again for the same reason, and it's all because they just don't get it, you've been charged back for the whole job you've reinstalled or installed.(no pay for that completed job) Multiply that by four or more times a week, what does your paycheck look like now, pretty grim considering youve work you a** off and theyve made sure (dish network) that you have paid to fix the job at no cost to them, and when you do the math theyve profited from your hard labor once again.
Our fellow Techs, don't think for a minute ; that having a job in this economy is not a God sent. We all need and have to have work in order to survive. But upon completion of any and all jobs you expect to be paid the amount that the job is worth. Not end up paying into a job that you are almost guaranteed not be compensated for.
As we know the Winter season is fast approaching and for those techs who have been in this trade for multiple seasons know that the Winter months ahead can be the most brutal of them all. There is no technology as of yet to keep that 7/16th wrench warm in hand, just you and old man Winter making that wrench and other metal objects (required for the task at hand) a permanent fixture to your frostbitten fingers. As many of us have tried time and time again gloves are only a short term solution, in which you cannot use during an install, service, or trouble call (hint:metal, screws, nuts, wrenches).` Our fellow Technicians making change is always hard to do and no one ever wants to take the necessary steps or initiative to make that change. Even if you know deep down in your heart it is the right thing to do. It is a real scary thought saying to yourself, what if I am the only one standing up for what I know to be the right thing to do? Most likely I will be laughed at or worse I could get fired. I need my job,. You keep telling yourself over and over again.( It is no longer a job if you are not getting paid or you end up paying too much into the jobs).
Your paycheck, family and bills are all falling apart right before your eyes all because of your pride. Your pride does not pay the bills or keep the vehicle on the road to work everyday. We as Sub-Contractors have to pay our own gas, tolls, along with health benefits, insurance, repairs and purchase supplies needed in order to complete jobs. Then after all that sacrifice has been made you still have to suck it up when a customer is upset with you because Dish Network themselves messed up the work order. We as fellow technician's are also in the same situation, you are not alone. Can anyone HELP us as satelitte subcontractors we all need and want the same thing. (Not to have our hard earn dollar taken by company greed). We love what we do and it's time to bring all of our differences straight to their doorstep. We must let them know we are not to be used as slaves.
It is the time to be paid in all fairness what a work order is now truly worth.
We as Sub-Contractors have had Enough of the slave-like conditions that are put upon us as a guideline to our survival throughout a work week.
Like the saying goes with change good or bad comes with a sacrifice. When the higher-ups notice the significant drop in their numbers (that they live by). Then and only then will they open up the doors of renegotiating their terms and conditions. Like many other companies the recession excluded no one in the market. If they have New Connects that are not being installed they make no money. If a customer is in need of assistance/trouble call and they have no tech to send and resolve the issue that customer is almost guaranteed to switch service providers(wouldn't you?). How about a simple service call that requires a tech to go and push a simple button, the frustration alone to a customers dissatisfaction of not having us as technicians to be there when needed the most can cost the company millions of dollars in a matter of just a few days.
For those technicians who consider this as a career path. as means of survival should take heed to these words. Because this particular market as of now, is premeditated for so only those at the top can profit from your hard work/losses, and it will remain that way.
This report was posted on Ripoff Report on 07/19/2011 05:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dishnetwork/nationwide/Dishnetwork-Ripped-off-Internet-Nationwide-755077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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