ED Magedson – Founder
Disney Movie Club Incompetent customer service Internet
Been a member for a few months now. Initially things went well, however, as of recent service has become pretty awful. Started when I recently ordered a DVD to complete my third of six DVD commitment to the group. Paid for and received movie and everything was good. Got a copy of another movie a few days later and a bill for it. It wasn't ordered, for one. Two, my credit card was on file. And three, I didn't want the movie. So following their instructions, I got new packaging ($), went to the post office (time) and paid the shipping to have it go back ($).
Another week goes by and I check online and see that I didn't receive credit for the first movie that I bought and had, so I emailed in to the group. They write back a few days later saying that I had to call in during certain hours (more time). Okay, fine. Spend a lunch HOUR on the phone dealing with an operator with broken English attempting to make her understand what happened. She keeps going back to saying that they haven't heard from me about the current month's selection and that they are getting ready to send it to me. I explain that I went online and elected not to receive it, but she sees otherwise and spends ten minutes obsessed with this aspect.
When we get back to the issue I called in about, she says that she sees no record of the purchase and there is nothing she can do. I search my email and find the notice from them letting me know that my DVD had shipped and been charged. I give her the information from that email and she puts me on hold again.
While waiting for her, I see in the email they sent me, they had the wrong account listed. Eventually she comes back and says that she spoke to a supervisor and will begin an investigation. I have to cut her off to explain that there is no need for an investigation as I have figured out that it was credited to another account. Several more minutes of being placed on hold when the operator comes back and explains their solution. And if you think that it would be something simple like that they will just credit it to the correct account, brace yourself. They explain that I have two account numbers: one for when I order a DVD, one for when I order a Blu Ray, and even though I ordered this movie (and got it) in the Blu Ray format, they have credited it to the wrong account number and their only solution was for me to box up my already opened and watched movie, ship it back to Disney who would then credit the account and then they would ship me a new, unwrapped copy of the same movie and credit it to the correct account.
I point out how this is a waste of my time, money and effort and their product and postage, but they fail to see this and explain this is my only option.
Needless to say, I intend to follow through on their stupid solution, order the required DVDs left on the contract then cancel and get the Hell away from these guys before they keep screwing up and asking me to keep running back and forth to the post office to fix their mess ups.
My advice to others is to stay away from DMC. The prices aren't that great, you can find better elsewhere online. All without the headaches.
This report was posted on Ripoff Report on 07/02/2013 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Disney-Movie-Club/internet/Disney-Movie-Club-Incompetent-customer-service-Internet-1063962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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