• Report: #594661

Complaint Review: Disney Movie Club

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  • Submitted: Mon, April 19, 2010
  • Updated: Tue, April 20, 2010

  • Reported By: Caryn — Pennsylvania United States of America
Disney Movie Club
Internet United States of America

Disney Movie Club canceled long time membership, then received a bill for the last CANCELED directors choice, never rcvd Internet

*UPDATE Employee: Disney Movie Club cancellation concern

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I had been a member for years.  I had ordered many DVDS, beyond membership requirements.  Several times I had canceled the directors choice but still received it.  I had sent some back but others kept, mainly because they were charging my credit card and I forgot to mail them back.  I had been trying to cancel the membership, however they make it very difficult, as you can not cancel online and it takes a lot of searching to find the 800 number to call and you are on hold for a very long time only sometimes to be disconnected. My credit card had expired and I never gave them a new one. Finally I had the time (as you have to put aside several hours to find number and be on hold) to call and cancel.  I had just declined my directors choice.  While online searching for the number I noticed on my account that the DVD I had canceled was shipping!  When I finally spoke to a CUSTOMER SERVICE PERSON, She said she would take care of it  and I would not receive the DVDs. I did not receive them as she said.  But then I started getting a bill for them. (it was a double dvd that month)  I wrote a letter in response, no answer but kept getting bills. Several letters later trying to resolve this issue still no response.  Then a collection letter!  Which I responded to with copies of my letters.  No reponse, but another letter asking me to resolve the issue.  Well, that is exactly what I have been trying to do for over a year! Lesson learned never join a membership.  Can't wait to tell this story on my friends busy website.  Sharing on all the social sites also. 


This report was posted on Ripoff Report on 04/19/2010 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Disney-Movie-Club/internet/Disney-Movie-Club-canceled-long-time-membership-then-received-a-bill-for-the-last-CANCEL-594661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Disney Movie Club cancellation concern

AUTHOR: Disney Movie Club Member Advocate - (United States of America)

Good day,

I regret the difficulties you have experienced with your Disney Movie Club account. I can help you with this. Please contact me directly at 800-459-7002 for assistance. Thank you,

Member Advocate, Disney Movie Club

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