- Report: #594661
Report - Rebuttal - Arbitrate
Complaint Review: Disney Movie Club
Disney Movie ClubInternet United States of America
Disney Movie Club canceled long time membership, then received a bill for the last CANCELED directors choice, never rcvd Internet
*UPDATE Employee: Disney Movie Club cancellation concern
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I had been a member for years. I had ordered many DVDS, beyond membership requirements. Several times I had canceled the directors choice but still received it. I had sent some back but others kept, mainly because they were charging my credit card and I forgot to mail them back. I had been trying to cancel the membership, however they make it very difficult, as you can not cancel online and it takes a lot of searching to find the 800 number to call and you are on hold for a very long time only sometimes to be disconnected. My credit card had expired and I never gave them a new one. Finally I had the time (as you have to put aside several hours to find number and be on hold) to call and cancel. I had just declined my directors choice. While online searching for the number I noticed on my account that the DVD I had canceled was shipping! When I finally spoke to a CUSTOMER SERVICE PERSON, She said she would take care of it and I would not receive the DVDs. I did not receive them as she said. But then I started getting a bill for them. (it was a double dvd that month) I wrote a letter in response, no answer but kept getting bills. Several letters later trying to resolve this issue still no response. Then a collection letter! Which I responded to with copies of my letters. No reponse, but another letter asking me to resolve the issue. Well, that is exactly what I have been trying to do for over a year! Lesson learned never join a membership. Can't wait to tell this story on my friends busy website. Sharing on all the social sites also.
This report was posted on Ripoff Report on 04/19/2010 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Disney-Movie-Club/internet/Disney-Movie-Club-canceled-long-time-membership-then-received-a-bill-for-the-last-CANCEL-594661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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