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Report: #532684

Complaint Review: Disney Movie Rewards - Internet

  • Submitted:
  • Updated:
  • Reported By: Katie — portage la prairie Manitoba Canada
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  • Disney Movie Rewards Internet United States of America

Disney Movie Rewards Reward Promotions Not Honoured, Customer Service will not Respond to Queries, Internet

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I recently signed up for DisneyMovieRewards and redeemed the Special Offer for an Enchanted Phone Call.  I completed the information and the website said the item was redeemed, but it did not ask for a telephone number or name for the redemption so I returned to the same page and it said that I had already redeemed the item.  I then contacted customer service by using their web contact form, mentioning that this item was for my daughters birthday.  I recieved the confirmation that I would hear back within 3 business days.  A week later I attempted to redeem a reward for a free (plus shipping) Kevin doll from the movie Up!.  I entered my information but the "next" button wouldn't work (yes credit card was valid and correct)  I tried 5 times but to no avail.  I then contacted customer support again and re-iterated that I still had not received a response from my first email.  3 days later I sent another email advisng them that I still had not received a response and that my daughters birthday was now in 3 days.  I again tried to redeem the reward but it still states that I have already used the item.  My daughters birthday has now passed and our rewards and emails are still with Disney.  I only wonder what would happen if we had tried to redeem our points?


Very disappointed.

This report was posted on Ripoff Report on 12/02/2009 09:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/disney-movie-rewards/internet/disney-movie-rewards-reward-promotions-not-honoured-customer-service-will-not-respond-to-532684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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