I am mad at the Disney Store!!!
My husband pre-ordered a DVD of the Jungle Book from them.
Of course, you have to have the receipt to go pick it up, or else oh well, they can't help you.
I have misplaced the receipt somehow, since it has been a couple of months since it was purchased, and we go the lithographs. I didn't know what to do, so...
I called and got a pretty much "you are SOL" from an employee (Stephanie) there.
I went in with the lithographs that we were given with the pre-order, and hoped that they would perhaps see that yes, indeed, I HAD a pre-ordered Jungle Book DVD waiting for me.
Well, they said that without a receipt they could do nothing, but they would have their General Manager (Lori) call me when she gets in on Friday. That's not good enough to me.
So, I ask why they still have this policy when I can go into any electronics place/ store and pre-order, and all I have to do is give them a name, and viola, they have my pre-order! I don't have to have a receipt at all. The company keeps track of what is ordered.
Their excuse was " oh, our computers aren't that up to date yet." Uh, OK, it's the 21st century, and you have NO way of tracking sales? She (Stephanie and some other woman that was a manager at the time) also told me that they COULD possibly look it up if my husband had used a card to pay for it... AND it was only if I had the date he ordered it, and the terminal number that he checked out on. Who has that exact information???
So, I ask, what about phone numbers? Why do you take down phone numbers? "Oh, that is for coupons." I asked how do you get a coupon from a phone number? They said that whatever address the phone number is listed to is where they send coupons. OK... what if you are not listed in the phone book? "Well, you don't get the coupons."
So, I asked why they didn't have ANY type of name writing down, etc. (The previous Disney store, the one owned by Disney, took down names and phone numbers in a book, and you signed when you got the pre-ordered movie.) They had no answer for me, just that it isn't the way that they do things.
I told them that I would not shop there anymore, and tell everyone I knew not to shop at the Disney store EVER, and they just said, "Ok, that is your choice." OK... perhaps they get that threat all the time, but they just seemed to not even care when I said it. So, I am going to spread it. I guess that threat isn't holding water as much either.
Now, I know it was my responsibility to keep the receipt. However, the poor customer service skills that those people hold are just unreal!They were not helpful at all, and were pretty much just trying to get me to go away. Plus, it is a horrible policy! People lose reciepts soooo often it is unreal! ESPECIALLY when you are pre-ordering things MONTHS before they come out. They are pretty much just stealing money from people, and they don't give a hoot! (And, in my defense, when my husband brought said receipt home, I put it on the fridge, telling him we needed a safe place for it. It was gone when I went back to go get it.) I also understand that they can't just give DVD's out to people who claimed that they bought it. However, they MUST get a TON of cases like this, yet they still have the same policy of needing to have a receipt in order to get it. I KNOW I am not the only one who has lost money because I didn't have a receipt!
I will never set foot in this store again, and I hope that Disney wises up to how horribly these stores are being run!
Also, here it is FRIDAY, the day (Lori) was supposed to call me, and I have gotten no call at all from her. Nice that they tell customers that someone that CAN take care of the situation will call and discuss it with you, yet they don't call. They probably threw my name and number away when I left.
I am NOT happy, and neither are my kids. They loved the Disney store, and this was their "treat" at the mall. However, I refuse to be treated like this, and refuse to give my money to a place that could care less about what is right. Shame on The Childrens Place for defiling the Disney name!
San Diego, California