• Report: #203169

Complaint Review: Distinct-advantage - freedom Gold

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  • Submitted: Thu, July 27, 2006
  • Updated: Sat, July 29, 2006

  • Reported By:Sale City Georgia
Distinct-advantage - freedom Gold
Internet U.S.A.

Distinct-Advantage - Freedom Gold telefax ripoff was suppose to mail me some info. instead the next thing I know was $149.,$49.95, $59.95 was on my bank account Internet *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE EX-employee responds: THIS IS THE SCRIPT THEY USE

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distinct-advantage called,i knew nothing about freedom gold or telefax until they appeared on my banking account,with the check #'s 710162 ,ck.#6710166=$49.95 and ck.#6710156= $59.95 with $198.00 overdraft fees, I'm on disability, i cannot afford to pay all these fees. also,when i was at the bank the clerk also heard the recording I'm saying " do not take any money out of my account now or never". She was on the phone with me when they played the recording back to me then we acted like he was going to play it for her and he left out some of the recording,i also asked why there were breaks in the recording he said it's because of different sales co. i didn't know about no other companies, just distinct-advantage.They are dowm right thieves somebody needs to stop them i wish somebody would make a law suit, I would be first on the list to join. Somedody PLEASE make a lawsuit!!

Barbara
Sale City, Georgia
U.S.A.

>EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 07/27/2006 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Distinct-advantage-freedom-Gold/internet/Distinct-Advantage-Freedom-Gold-telefax-ripoff-was-suppose-to-mail-me-some-info-instead-203169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 UPDATE EX-employee responds

THIS IS THE SCRIPT THEY USE

AUTHOR: Joe - (U.S.A.)

HERE IS AN ACTUAL SCRIPT THEY USED OR STILL USE. I got this from another website which a former employee posted.


When they call people they use this Script.

Agents Travel Network Script & Verification!!!!!!

Hi, (Customers name)

My name is __________ I'm a registered agent calling on behalf of Agents Travel Network (or Travel Agents Direct which is what it's called now)in regards to your bank account. As a valued customer we are going to send you $400.00 in American Airline Saving Vouchers and two free nights of hotel accomodations, just for accepting a 14 day free trial into our *Agents Travel Network program.

* Note IT IS NOW CALLED TRAVEL AGENTS DIRECT

This program will give you the same hospitality benefits usually only available to travel professionals, such as discounts of up to 50% on cruises, rental cars and airline tickets. You'll also receive major discounts at thousands of resorts and hotels nationwide, including the Hilton, Marriot and Radisson and you'll save a ton of money on selected theme park tickets. Your membership will arrive with your own personalized Agents Travel Network (now TAD)identity card.

After your 14 days, if you decide to keep it, it's only $19.95 a month billed to your checking account, with a one time activation fee of only $40.00. If you decide to cancel, just call the 800 number in your package during your free trial period, you'll never be billed, and there's no further obligation, Either way you still keep the airline vouchers and your free hotel accomodations, as our way of saying thanks for looking over the program. So you can't lose!

Now we will be shipping your package to (Verify Address) is that correct?

How does your name appear on your checking Account?

If different from customers name: are they authorized signer on this account?

What is the name of your bank?

And you opened your account in (Customers City and State)

Now we are going to pull up your information to confirm that everything is correct. Please Hold.

(Obtain the nine digit ABA routing # from your manager)

OK, (Customers Name) I'm going to verify your ABA routing number that's on the bottom left hand corner of your check book. If you can follow along with me to make sure the numbers are correct. (Confirm ABA Routing Number with customer) Is that Correct?

** Now there will be a symbol after those numbers I just verified with you, please go ahead and verify the next set of numbers, which is your account number.

Thank You!

** ASSUMING YOU GAVE THEM YOUR INFORMATION THEY THEN PREPARE TO RECORD THE CONVERSATION FOR BILLING PURPOSES. NOTICE ON THE RECORDING SCRIPT BELOW THAT THERE'S NO DATE SO YOU DON'T KNOW WHEN YOUR FREE TRIAL ENDS. THE ONLY DATE THEY RECORD IS THE DATE THEY CALLED YOU. ALL THE AGENT TELLS YOU IS THAT AFTER TWO WEEKS WHEN YOU RECIEVE THE PACKAGE IS WHEN YOU WILL BE BILLED IF YOU DON'T CALL TO CANCEL. PROBLEM HERE IS THAT YOU NOR SUNTASIA KNOW THE DATE YOU'LL GET THE PACKAGE EXACTLY B/C IT IS SHIPPED REGULAR MAIL. THIS IS SO THEY CAN CHARGE YOU AT ANYTIME IF THE PACKAGE EITHER NEVER ARRIVES OR GETS TO YOU LATER.


Verification Must Be Read VERBATIM.

Thanks for holding, the remaining portion of this call will be recorded OK??
(Must get affirmative, YES, OK, OR CORRECT) I'm speaking with (customers Name) and todays date is __________.

Now we will be shipping your package to (Customers Address) Is that correct? OK. Great ! And I'm showing your telephone number as (read customers telephone number back) For security purposes we need to attach a password to your file. What city were you born in ?

And what is your email address? These will act as passwords whenever You contact us.

How does your name appear on your checking account.

If different from customer name:(Are you an authorized signer on this account?)

What is the name, city & state of your bank?

Now, please read your routing number back to me that starts with a 0,1,2 or 3. Now please read back to me the account nunmber that YOU PROVIDED. Ok great.

After your 2 week free trial period, the program is just $19.95 a month with a one time activaction fee of $40.00 billed to the checking account YOU JUST PROVIDED to us. If you decide to cancel your membership, just call the 800-number in your package. Theirs no further obligation and the airline vouchers and hotel vouchers are yours to keep just for accepting the membership for the first 2 weeks. With your permission we'll rush your Agents Travel Network card (Now TAD) and materials to you and your benefits will start immediately. OK?

If funds are unavailable upon deposit after the free trial your bank may charge you a processing fee.

Now, (Customers name), you qualify for 2 additional packages

!!AGENTS TRAVEL NETWORK ---> FLORIDA PASSPORT UPSELL!!! (Changed to Floridaway)

As a new VIP member The Florida Passport (FloridaWay) would like to sponsor your first travel agent fam trip. Its called the Fun in the Sun Dream Escape, you'll receive 6 days 5 nights of hotel accomodations in Orlando and Fort Lauderdale, Florida. You will receive this on a 7 day free review basis. This fam trip is subject to blackout dates of Christmas, New Years & Special Events. These vacations are fully transferable and will be sent to you with a travel date of 1 year from today, which can be changed at no additional charge. This vacation package comes to you risk free for 7 days. If, during your free review period, you do not call to cancel,the promotional fee of only
One Hundred Forty-Nine Dollars will be applied to the checking account we have just verified with You. OK? Great. (Must Get an Affirmative, Yes, Ok, or Correct)

!!!Teliflex Communications UpSell!!! (Changed to Prism Communications)

As a Special Bonus you will also receive a free 21 day trial of unlimited long distance with voice mail from Teliflex communications (Now Prism). This has nothing to do with your home phone its in the form of a calling card and comes with a pin number. You can use this service from any touch tone phone at your home or office and call anyone, anytime, anywhere, coast-to-coast and talk as long as you want, free for 21 days. If after your free trial you decide to continue its only $49.95 a month billed to the checking account used today and thereafter, but keep in mind you are under no obligation to continue. If You feel its not for you simply call the customer service number within the free trial period and you will never be billed... its that simple... So with your permission under the terms described your billing information will be transferred to TELILEX Communications (Prism) and they'll send out your free trail in the mail. OKAY?? (must get an affirmative)

*** Thank you for your time and have a good day/night.

*** Note You are told to hang up immediately and not engage in any other conversations with the customer b/c he or she might end up asking too many questions and end up cancelling all together.


END OF SCRIPT..


Notice a few things on this script. I capitalized some words purposely b/c it lets you know how they get away with charging you. The words are "Now read back to me the account YOU PROVIDED" or ". . .billed to the checking account YOU JUST PROVIDED". This places YOU responsible NOT them for giving out your information in order to have the right to bill you.

Another thing that sticks out is they tell you to call an 800 number that's on your package to cancel the travel program but on the second package (Florida Passport or Way) they just say to call and cancel. On the last package (Teleflex or Prism) they say to call customer service # to cancel. Why? Because the truth is that they have 3 different numbers for you to call if you want to cancel everything. The agents are told NOT to give this information out to the customer in fear that they may cancel on the recording. They are also not allowed to give out the customer service number b/c many of them cancel everything on the same day. When the customer starts asking questions like, "Do I have to call 3 different numbers to cancel everything?" The agents are told to say, "if you have any questions or problems just call the customer service number on your package and they will handle everything". The customer might ask what is that number and the agent will say, "it will be on your package the day you get it". The truth is that any numbers that the customer recieves on the packages or form the agent themselves ALL lead to the same place Suntasia Marketing customer service department. When you call they tell you in order to cancel the other two packages you must call these numbers. Again it ALL leads back to the same place. They do this to frustrate you enough so you get tired of trying to cancel thus buying enough time to be billed later.

Finally, as for the travel discount card and the 21 day trial calling card, if you don't send back the travel card you'll get billed. The calling card has to be de-activated by you writing a letter to them to do so, otherwise you'll get billed. Another thing is even if you liked using the calling card (most of us have cell phones so there's no need for this unless you are dumb enough to pay $49.95 a month for long distance), the pin number often doesn't work at all and you constantly have to call in to customer service to either get it fixed or get another pin number.

Hopefully this will bring you more insight on how these crooks work. I also know what rebuttals they use in case the customer has any objections to the products they sell. I will post those in the near future.
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