- Report: #989064
Complaint Review: Ditto Music
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| Ditto Music
Internet United States of America |
|
Ditto Music Took money, promised services, did absolutely nothing Internet
*REBUTTAL Owner of company: The truth
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This report was posted on Ripoff Report on 12/30/2012 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ditto-Music/internet/Ditto-Music-Took-money-promised-services-did-absolutely-nothing-Internet-989064. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
The truth
AUTHOR: ceomattparsons - (United Kingdom)
SUBMITTED: Monday, January 07, 2013
Your release was held by iTunes due to the way you named it. We fixed this for you and it is still with Apple to approve it. Ditto did all we could in this.
Your PayPal receipt email was deleted by our support ticket system and we are still looking into this. We did not receive it therefore could not act. In the meantime you put in a dispute which ties our hands anyway.
We have 50,000 happy customers world-wide and 7 years of accolades. Sometimes 3rd parties make mistakes and these are out of our control, all we can do is apologise on their behalf and try and compensate you - if you let us.
Matt Parsons
CEO
Ditto Music
