- Report: #784766
Report - Rebuttal - Arbitrate
Complaint Review: Doba
Doba1530 N Technology Way # 2300 Orem, Utah United States of America
Doba Not worthy of Honesty (Refund Issue) Orem, Utah
*Author of original report: Update to Doba Issue (Refund)
*UPDATE Employee: Doba is Worthy of Honesty
This is regards to the cancellation and refund of my account; my reseller ID# is *hidden*. I contacted Doba on August 22, 2011 and spoke with one of Doba's representatives; by the name of MJ. While I was speaking with her I requested that she look at my account history and make sure that I was eligible for a full refund of $299.00; as long as I met Doba's terms and conditions of logging in Doba at least (4) times a month and did not recoup the membership fee I would be eligible for a full refund. MJ requested I call Doba back on October 7, 2011. Now I call Doba on October 4, 2011 and spoke with 2 other representatives from
Doba; either Jarine/Darine and Lisa <- whom I spoke with twice, they both told me that I am not eligible for the refund since the terms conviently "changed" back on October of last year 2010; which I was not informed of by MJ. This being stated as a customer I expect a full refund (money be given back) and have my account closed. I feel that I was given the run around, lowballed, and lied to. If Doba has any decency they will honor these requests. I expect a phone call at *hiddent*
today, or I will notify the Better Business Bureau and have Doba investiagated on how they handle their customers. Overall I am very disappointed with the pricing that Doba offers (trial pricing differs from acutal account pricing) and feel that I was just a "number" to Doba. Sincerely,John C."
This report was posted on Ripoff Report on 10/04/2011 07:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Doba/Orem-Utah-84097/Doba-Not-worthy-of-Honesty-Refund-Issue-Orem-Utah-784766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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